Senior Key Account Manager

Dataorbis; Durban; On-site; ZAR 450,000 - 600,000; Full time

Job summary

Dataorbis in Durban leads a high‑impact role focused on selling the full product portfolio and services within the freight and logistics space. You will manage key client relationships, pursue new business opportunities, and coordinate with operations to ensure top‑tier service delivery.

The role requires building long‑term partnerships, preparing quotes, and driving revenue growth while tracking performance through CRM. A strong track record in logistics sales is preferred.

Qualifications

• Previous experience in freight forwarding, clearing, logistics or a related industry.

Responsibilities

• Managing and growing a portfolio of key clients within the freight and logistics industry.
• Building and maintaining strong, long-term relationships with customers.
• Identifying opportunities to grow existing accounts and increase revenue.
• Actively seeking out new business opportunities and generating leads.
• Conducting client visits and face-to-face meetings.
• Understanding clients' logistics requirements and providing tailored solutions.
• Preparing and presenting quotations and proposals.
• Working closely with the operations, clearing and forwarding teams to ensure excellent service delivery.
• Monitoring customer satisfaction and resolving any service-related issues.
• Keeping up to date with market trends, competitor activity and industry developments.
• Achieving and exceeding monthly and annual sales targets.
• Maintaining accurate CRM and sales activity records.

Skills

Sales

Account management

Relationship building

Negotiation

Job description

Job Description

The incumbent will take overall responsibility in managing sales of the assigned product portfolio and services to ensure sustainable and profitable revenue and market growth in line with the organisation’s objectives. The position is involved in the sales and operations process from business development, customer acquisition, customer business planning, budgeting, activation and management of field execution

Top Accountabilities

• Responsible for achievement of sales targets through excellence in execution at the point of sale.
• Building and managing relationships with key customers at a regional and / or store level.
• Conducting negotiations such as listings, ranging, planograms, displays, promotional execution etc. at a regional and / or store level.
• Conducting regional / national business meetings with buyers, DC managers and sales partners, taking control of pricing and the P&L.
• Implementing and maintaining in-store tactics developed within Category Management partnerships with Customer(s).
• Co-ordinating special events; store-level sell-in and communication, materials management in-store.
• Working with customer service to track orders, troubleshoot and achieve customer service KPI’s.
• Working with planning and logistics to plan, analyse and forecast customers’ needs and to ensure timely and complete delivery.
• Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement.
• Monitoring competitive activity at store level, recording and consolidating key activities, supervising speed and breadth of distribution and identifying competitive best practices.
• Development of customer business plans including co-op activity and annual promotional grids.
• Conducting promotional analysis to determine ROI of customer activities.
• Clearly communicating in-store objectives and supervising excellent execution of targets linked to product availability, assortment by store format, shelf pricing and promotional activations.
• Conducting regular trade visits to identify areas of improvement.
• Reviewing Field Sales and Merchandiser roles and collage to ensure efficient deployment of resources.
• Working with all cross functional teams, i.e. agents, distribution, sales team, marketing dedicated to the same client

Responsibilities

• Managing and growing a portfolio of key clients within the freight and logistics industry
• Building and maintaining strong, long-term relationships with customers
• Identifying opportunities to grow existing accounts and increase revenue
• Actively seeking out new business opportunities and generating leads
• Conducting client visits and face-to-face meetings
• Understanding clients' logistics requirements and providing tailored solutions
• Preparing and presenting quotations and proposals
• Working closely with the operations, clearing and forwarding teams to ensure excellent service delivery
• Monitoring customer satisfaction and resolving any service-related issues
• Keeping up to date with market trends, competitor activity and industry developments
• Achieving and exceeding monthly and annual sales targets
• Maintaining accurate CRM and sales activity records

Requirements

• Previous experience in freight forwarding, clearing, logistics or a related industry
• Proven experience in Key