ACADEMIC OPERATIONS COORDINATOR

The IIE Tertiary; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The IIE Tertiary is seeking an Administration Officer in Bloemfontein to coordinate student administration and support admissions and deliveries. You will liaise with lecturers, staff, and students, handle queries via SIS and RC Assist, and help ensure timely processing and compliance with procedures.

Requires 2-3 years of admin and customer service experience, plus a relevant degree or diploma (NQF 7). The role is based on-site in Bloemfontein with a focus on accuracy and service excellence.

Qualifications

• 2-3 years of administration and customer services experience.
• Knowledge of South African higher education systems and regulatory framework.
• Strong communication and organisational skills.

Responsibilities

• Coordinate and manage student data on SIS; assist with academic queries and processes.
• Support admissions and delivery processes; liaise with departments and students.
• Assist with graduation lists and audit readiness; ensure compliance with policies.

Skills

Customer service

Communication

Attention to detail

Teamwork

Time management

Adaptability

Deadline driven

Education

Degree/BTECH or Advanced Diploma (NQF Level 7)

Job description

Job Purpose:

To coordinate, implement, provide support, and generally oversee the events and initiatives to enhance and improve theoverall student experience. To manage assigned programmes, lecturers, and students through effective communication, liaison, and service delivery.

1. Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries/requests within the campus communication.
• protocol and ensure effective information sharing/referral.
• Capture and update student notes on SIS

2. Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries/requests to ensure timely feedback, i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, and results.
• Ensure admission criteria requirements are met
• Review Assessment Timetable in conjunction with Academic
• Operations Officers.
• Assist with physical exam scripts (courier and control for retrieval and marking

3. Academic Administration

• Manages the administration of student data on SIS.
• Manages deadlines for completion of data/spreadsheets for reports.
• Documents academic query/request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Review assessment timetables in conjunction with the Academic Operations Officer.
• Allocate Lecturers and students to respective groups.
• Assist with students' and lecturers' orientation.
• Assist with student letters
• Assist the team during all Internal and external audits
• Complete all operational administration duties/tasks as delegated by Managers.
• Managed specific tasks as delegated by the manager
• Compliance – policy implementation
• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

Qualifications

• Degree/BTECH or Advanced Diploma (NQF Level 7)

Experience

• 2- 3 years of administration and customer services experience

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.