Academic Operations Lead - Student Experience

The IIE Tertiary; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The IIE Tertiary is seeking an Administration Officer in Bloemfontein to coordinate student administration and support admissions and deliveries. You will liaise with lecturers, staff, and students, handle queries via SIS and RC Assist, and help ensure timely processing and compliance with procedures.

Requires 2-3 years of admin and customer service experience, plus a relevant degree or diploma (NQF 7). The role is based on-site in Bloemfontein with a focus on accuracy and service excellence.

Qualifications

• 2-3 years of administration and customer services experience.
• Knowledge of South African higher education systems and regulatory framework.
• Strong communication and organisational skills.

Responsibilities

• Coordinate and manage student data on SIS; assist with academic queries and processes.
• Support admissions and delivery processes; liaise with departments and students.
• Assist with graduation lists and audit readiness; ensure compliance with policies.

Skills

Customer service

Communication

Attention to detail

Teamwork

Time management

Adaptability

Deadline driven

Education

Degree/BTECH or Advanced Diploma (NQF Level 7)

Job description

The IIE Tertiary is seeking an Administration Officer in Bloemfontein to coordinate student administration and support admissions and deliveries. You will liaise with lecturers, staff, and students, handle queries via SIS and RC Assist, and help ensure timely processing and compliance with procedures.

Requires 2-3 years of admin and customer service experience, plus a relevant degree or diploma (NQF 7). The role is based on-site in Bloemfontein with a focus on accuracy and service excellence.