2nd Line Support Engineer

iLaunch; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Job summary

iLaunch in Cape Town is seeking a Senior Server Support Engineer to provide 2nd line support across server management, end user computing and support layers. You will work closely with 1st line for escalations and ensure SLA commitments.

The role requires strong data centre experience, 5+ years in server environments, and a tertiary IT qualification with MCSE (or equivalent). Valid driver's license and own transport are essential.

Qualifications

• Matric or Grade 12.
• IT Diploma/ Degree with MCSE or equivalent certification.
• Minimum 5 years of data centre/server experience.

Responsibilities

• Assist with escalations from 1st line support engineers.
• Provide 2nd line data centre support at the server infrastructure level.
• Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
• Preventative maintenance (Patch management).
• Regular updating the Service Desk and all customers with progress-information and estimated times to completion.

Skills

2nd line support

Server administration

Data centre operations

Maintenance & patching

Education

IT Diploma / Degree

MCSE or equivalent Certification

Job description

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.

Responsibilities

• Assist with escalations from 1st line support engineers
• Provide 2nd line data centre support at the server infrastructure level
• Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
• Preventative maintenance (Patch management)
• Regular updating the Service Desk and all customers with progress-information and estimated times to completion

Requirements

• Matric or Grade 12
• Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
• Min 5 years experience supporting data centre software and must have good understanding of server environment
• Must have valid drivers license and own reliable transport