Technical Support Engineer - Network Infrastructure

Placements24; Pretoria; Híbrido; ZAR 520.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Medical, dental, and vision insurance

Generous annual leave

Certifications & training

Collaborative environment

Retirement savings plan

Descripción de la vacante

Placements24 is seeking a highly skilled Technical Support Engineer specializing in network infrastructure in Pretoria, Gauteng. The role focuses on diagnosing, troubleshooting, and resolving complex network issues to ensure maximum performance for clients.

The ideal candidate has 5+ years in technical support or network engineering, strong knowledge of TCP/IP, DNS/DHCP, routing protocols, and network security.

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience.
• Minimum of 5 years of experience in technical support or network engineering.
• In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching technologies.
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Familiarity with firewalls, VPNs, and network security principles.
• Strong analytical and troubleshooting skills with meticulous attention to detail.
• Excellent communication and customer service skills.
• Relevant certifications (e.g., CCNA, CCNP) are highly desirable.

Responsabilidades

• Provide Tier 2 and Tier 3 technical support for network infrastructure issues.
• Diagnose and resolve complex network problems, including connectivity, performance, and security issues.
• Analyze network logs, traffic patterns, and system alerts to identify root causes of problems.
• Install, configure, and maintain network hardware and software components.
• Develop and implement solutions to prevent recurrence of network issues.
• Collaborate with engineering and development teams on product improvements and bug fixes.
• Document troubleshooting steps, solutions, and best practices.
• Respond to client inquiries via phone, email, and ticketing system in a timely and professional manner.

Conocimientos

TCP/IP

DNS/DHCP

Routing protocols

Firewall/VPN security

Analytical skills

Customer service

Educación

Bachelor's degree in CS/IT or related field

Herramientas

SolarWinds

PRTG

Nagios

Descripción del empleo

About the Role

Our client is seeking a highly proficient Technical Support Engineer specializing in network infrastructure to join their expanding team in Pretoria, Gauteng. This critical role involves providing advanced technical support to clients experiencing issues with complex network solutions. You will be responsible for diagnosing, troubleshooting, and resolving network-related problems, ensuring minimal downtime and maximum performance for our customers. The ideal candidate has a deep understanding of networking protocols, hardware, and software, coupled with exceptional analytical and problem-solving skills. This position offers the chance to work with cutting-edge technologies and contribute to the stability and reliability of our clients' networks. You will be a key player in maintaining our reputation for excellent technical support and client satisfaction.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for network infrastructure issues.
• Diagnose and resolve complex network problems, including connectivity, performance, and security issues.
• Analyze network logs, traffic patterns, and system alerts to identify root causes of problems.
• Install, configure, and maintain network hardware and software components.
• Develop and implement solutions to prevent recurrence of network issues.
• Collaborate with engineering and development teams on product improvements and bug fixes.
• Document troubleshooting steps, solutions, and best practices.
• Respond to client inquiries via phone, email, and ticketing system in a timely and professional manner.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or network engineering.
• In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching technologies.
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Familiarity with firewalls, VPNs, and network security principles.
• Strong analytical and troubleshooting skills with meticulous attention to detail.
• Excellent communication and customer service skills.
• Relevant certifications (e.g., CCNA, CCNP) are highly desirable.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• Generous annual leave and paid public holidays.
• Opportunities for professional certifications and training.
• A collaborative and innovative work environment.
• Retirement savings plan contribution.