Technical Support Engineer - Network Infrastructure

Placements24; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous annual leave

Professional certifications and培训

Collaborative work environment

Retirement savings plan

Job summary

Placements24 in Pretoria, Gauteng is seeking a highly proficient Technical Support Engineer specializing in network infrastructure. You will diagnose, troubleshoot, and resolve complex network issues to ensure uptime and peak performance for clients.

You will work with cutting-edge technologies, document solutions, and collaborate with engineering teams to drive product improvements while delivering exceptional client satisfaction.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years in technical support or network engineering.
• Deep knowledge of TCP/IP, DNS, DHCP, BGP, OSPF, and switching.
• Experience with network monitoring tools (SolarWinds, PRTG, Nagios).
• Familiarity with firewalls, VPNs, and network security principles.
• CCNA/CCNP or equivalent certifications desirable.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for network infrastructure issues.
• Diagnose and resolve complex network problems, including connectivity, performance, and security issues.
• Analyze network logs, traffic patterns, and system alerts to identify root causes of problems.
• Install, configure, and maintain network hardware and software components.
• Develop and implement solutions to prevent recurrence of network issues.
• Collaborate with engineering and development teams on product improvements and bug fixes.
• Document troubleshooting steps, solutions, and best practices.
• Respond to client inquiries via phone, email, and ticketing system in a timely and professional manner.

Skills

TCP/IP

DNS

DHCP

Routing protocols

Switching technologies

Network monitoring

Analytical skills

Communication

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science / IT or related field

Tools

SolarWinds

PRTG

Nagios

Job description

About the Role

Our client is seeking a highly proficient Technical Support Engineer specializing in network infrastructure to join their expanding team in Pretoria, Gauteng. This critical role involves providing advanced technical support to clients experiencing issues with complex network solutions. You will be responsible for diagnosing, troubleshooting, and resolving network-related problems, ensuring minimal downtime and maximum performance for our customers. The ideal candidate has a deep understanding of networking protocols, hardware, and software, coupled with exceptional analytical and problem-solving skills. This position offers the chance to work with cutting-edge technologies and contribute to the stability and reliability of our clients' networks. You will be a key player in maintaining our reputation for excellent technical support and client satisfaction.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for network infrastructure issues.


• Diagnose and resolve complex network problems, including connectivity, performance, and security issues.


• Analyze network logs, traffic patterns, and system alerts to identify root causes of problems.


• Install, configure, and maintain network hardware and software components.


• Develop and implement solutions to prevent recurrence of network issues.


• Collaborate with engineering and development teams on product improvements and bug fixes.


• Document troubleshooting steps, solutions, and best practices.


• Respond to client inquiries via phone, email, and ticketing system in a timely and professional manner.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.


• Minimum of 5 years of experience in technical support or network engineering.


• In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching technologies.


• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).


• Familiarity with firewalls, VPNs, and network security principles.


• Strong analytical and troubleshooting skills with meticulous attention to detail.


• Excellent communication and customer service skills.


• Relevant certifications (e.g., CCNA, CCNP) are highly desirable.

Benefits

• Competitive salary package commensurate with experience.


• Comprehensive medical, dental, and vision insurance.


• Generous annual leave and paid public holidays.


• Opportunities for professional certifications and training.


• A collaborative and innovative work environment.


• Retirement savings plan contribution.