24/7 Service Desk Engineer

Ultima; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Ultima in Johannesburg, South Africa, is seeking a Technical Support Specialist in the Mining division to deliver end-to-end technical support after sales. The role covers remote and on-site assistance to channel partners, customers and internal teams, across hardware and software solutions.

The successful candidate will drive operational excellence under the Technical Support MEA department and report to the Technical Support Manager MEA, contributing to after-sales service excellence.

Qualifications

• End-to-end technical support for channel partners, end customers and internal teams.
• Post-sales role for Mining division delivering hardware and software solutions.

Responsibilities

• Provide remote and on-site technical support to customers and partners.
• Collaborate with MEA Technical Support Manager and cross-functional teams.

Skills

Technical support

Remote support

On-site support

Job description

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**JOB TITLE:** Technical Support Specialist
**DEPARTMENT:** Technical Support MEA
**REPORTING TO:** Technical Support Manager MEA
**LOCATION:** Johannesburg, South Africa
**PURPOSE OF POSITION**
The technical support specialist is after sales role for Mining division and responsible to drive operational excellence by delivering end to end technical support (Remote and on-site) to the channel partners, end customers and internal teams within agreed parameters across the complete GVR product portfolio including hardware equipment and software solutions.
**KEY RESPONSIBILITIES**
+ Provide remote and on