Litigation Support Specialist For Legal Claims & Admin

Miway Insurance Limited; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Miway Insurance Limited in Johannesburg, South Africa is seeking a Technical Support Specialist to join the Technical Support MEA team. This after-sales role drives operational excellence by delivering end-to-end technical support (Remote and on-site) to channel partners, end customers and internal teams across the GVR product portfolio including hardware and software solutions.

The role focuses on providing remote and on-site support, issue analytics, root cause analysis, logging of service

Responsibilities

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Track, compile and report out

Job description

**JOB TITLE:** Technical Support Specialist
**DEPARTMENT:** Technical Support MEA
**REPORTING TO:** Technical Support Manager MEA
**LOCATION:** Johannesburg, South Africa
**PURPOSE OF POSITION**
The technical support specialist is after sales role for Mining division and responsible to drive operational excellence by delivering end to end technical support (Remote and on-site) to the channel partners, end customers and internal teams within agreed parameters across the complete GVR product portfolio including hardware equipment and software solutions.
**KEY RESPONSIBILITIES**

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Track, compile and report out