Technical Support Specialist - Mining Systems (Remote)

Orion Real Estate Ltd; South Africa; On-site; ZAR 550,000 - 850,000; Full time

Job summary

Gilbarco Veeder-Root, a Vontier company, is seeking a Technical Support Specialist in Johannesburg, South Africa. This after-sales role delivers end-to-end technical support across the GVR portfolio, including hardware, software solutions, and on-site services for channel partners and customers.

You will handle remote/on-site support, train internal/external teams, and drive fault resolution with strong root-cause analysis, documentation, and SLA tracking.

Qualifications

• Degree in Electronics or Electronics & Comm or Electro‑Mechanical Engineering.
• Proficiency in SQL and MS Office.
• Good understanding of electronic and mechanical equipments/ components.
• Good understanding of databases.

Responsibilities

• Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues.
• Ensure all service requests are logged for tracking & reporting purposes.
• Track and update all the calls on ticket logging system.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Track, compile and report out the SLA stats on a weekly basis.
• Daily management, tracking and monitoring for all the reported issues
• Work closely with internal and external teams to track & resolve the tickets
• Conduct technical trainings for internal and external teams on product portfolio including software application and hardware equipments
• Develop training material and content for technical trainings to ensure effectiveness of the trainings
• Conduct quality audits and on spot checks for the sites installed by internal teams or contractors and document all the findings to ensure the installation quality as per the recommended guidelines and standards
• Taking ownership of reported issues and seeing problems through to resolution
• Collaborating with cross‑functional teams to support product rollouts.

Skills

Technical troubleshooting

SQL

MS Office

Electronics

Mechanical knowledge

Analytical thinking

Communication skills

Mining operations

Pumps knowledge

Education

Degree in Electronics or Electronics & Comm or Electro‑Mechanical Engineering

Tools

MS SQL

Site controllers

Pumps

Job description

Gilbarco Veeder-Root, a Vontier company, is seeking a Technical Support Specialist in Johannesburg, South Africa. This after-sales role delivers end-to-end technical support across the GVR portfolio, including hardware, software solutions, and on-site services for channel partners and customers.

You will handle remote/on-site support, train internal/external teams, and drive fault resolution with strong root-cause analysis, documentation, and SLA tracking.