1st Line IT & Telephony Support Specialist

Babble Cloud; Cape Town; Presencial; ZAR 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Risk cover: life/critical illness and

22 days holiday + UK Bank Holidays

Medical aid allowance (5%)

UPS for load shedding

Resumo da oferta

Babble Cloud is hiring a 1st Line Engineer in Cape Town to deliver world-class IT and voice/telephony support to clients. You will troubleshoot hardware and connectivity issues, work with Microsoft 365 tools, and maintain accurate case records.

The role requires strong communication, organizational skills, and the ability to learn new software. A fast-paced environment with growth opportunities awaits in a cloud-focused, customer-centric team.

Qualificações

• Proficient in customer support, including phone and email communication.
• Understanding of Microsoft products and technologies.
• Ability to troubleshoot hardware across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Windows.
• Capability of learning new software and systems as required.
• Exceptional organisational, time management, and multitasking skills.
• Familiarity with Microsoft 365, including Teams, Exchange, and Entra.

Responsabilidades

• Provide world class service and support for clients across IT, basic voice/telephony systems, and connectivity services.
• Troubleshoot and diagnose IT issues, provide remote support, and assist in maintenance of client computer systems.
• Perform basic connectivity checks and use provider portals to diagnose and validate service status.
• Log and respond to incidents and requests into the case management system via phone and email.
• Resolve issues promptly to minimise client downtime.

Conhecimentos

Customer support

Microsoft products

Troubleshooting

Learning new software

Organization

Ferramentas

Microsoft 365

Descrição da oferta de emprego

Babble Cloud is hiring a 1st Line Engineer in Cape Town to deliver world-class IT and voice/telephony support to clients. You will troubleshoot hardware and connectivity issues, work with Microsoft 365 tools, and maintain accurate case records.

The role requires strong communication, organizational skills, and the ability to learn new software. A fast-paced environment with growth opportunities awaits in a cloud-focused, customer-centric team.