1st Line Engineer

Babble Cloud; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Risk cover: life/critical illness and

22 days holiday + UK Bank Holidays

Medical aid allowance (5%)

UPS for load shedding

Job summary

Babble Cloud is hiring a 1st Line Engineer in Cape Town to deliver world-class IT and voice/telephony support to clients. You will troubleshoot hardware and connectivity issues, work with Microsoft 365 tools, and maintain accurate case records.

The role requires strong communication, organizational skills, and the ability to learn new software. A fast-paced environment with growth opportunities awaits in a cloud-focused, customer-centric team.

Qualifications

• Proficient in customer support, including phone and email communication.
• Understanding of Microsoft products and technologies.
• Ability to troubleshoot hardware across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Windows.
• Capability of learning new software and systems as required.
• Exceptional organisational, time management, and multitasking skills.
• Familiarity with Microsoft 365, including Teams, Exchange, and Entra.

Responsibilities

• Provide world class service and support for clients across IT, basic voice/telephony systems, and connectivity services.
• Troubleshoot and diagnose IT issues, provide remote support, and assist in maintenance of client computer systems.
• Perform basic connectivity checks and use provider portals to diagnose and validate service status.
• Log and respond to incidents and requests into the case management system via phone and email.
• Resolve issues promptly to minimise client downtime.

Skills

Customer support

Microsoft products

Troubleshooting

Learning new software

Organization

Tools

Microsoft 365

Job description

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

Join Our Dynamic Team as a 1st Line Engineer!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to beourcustomer’smosttrustedadvisorforcloud-basedtechnologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

Provide world class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services. Troubleshoot and diagnose IT issues, provide remote support, andassistinthemaintenance of client computer systems.Perform basic connectivity checks and use relevant provider portals to diagnose andvalidateservice status.

Accountabilities and Deliverables:

Promptly and accuratelylogand respond toincidents and requests into our case management system via phone and email.

Ensure customer calls are promptly attended to, providing efficient and effective support.

Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.

Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.

Troubleshoot and diagnose IT issues efficiently, resolving themin a timely mannento minimise client downtime.

Perform basic voiceand connectivity-related support, including call routing, extensions, diverts, and connectivity checks.

Assistwith basic telephony system and connectivityissues andliaise with relevant teams where escalation isrequired.

What else looks good for this role:

• The successful candidate will be organised, self-motivated, and an effective communicator, with strong attention to detail and a team-oriented mindset.

This is a fast-paced environment requiring tenacity, diligence, and efficiencyalways.

Possess effective communication skills, both verbal and written.

Attention to detail is crucial in accurately documenting and resolving issues.

Display a proactive, determined, and persistent approach to problem-solving.

Capable of working independently and collaboratively within a team.

Show eagerness to learn and willingness to research faults or refer to documentation when necessary.

Comfortable handling both IT and basictelephony and connectivity-related queries.

Qualifications

Proficient in customer support, including phone and email communication.

Understanding of Microsoft products and technologies.

Ability to troubleshoot hardware issues across laptops, desktops, peripherals, and other IT equipment, with a strong understanding of Microsoft Windows Desktop operating systems and related troubleshooting.

Capability of learning new software and systems asrequired.

Exceptional organisational, time management, and multitasking skills.

Familiarity with Microsoft 365, including user management, Teams, Exchange, and Entra.

Familiarity with basic telephony/voice systems (e.g. call diverts, extensions, connectivity checks)

Familiarity with antivirus management – desirable.

Willingness to adopt and effectively use AI tools as part of day-to-day work, whereappropriate, to improve efficiency, problem-solving, and service delivery.

Additional Information

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interviewand possibly a follow up interview and competency testing depending on the role requirements.