1st Line Engineer - IT & Telephony Support

Babble-Cloud; Cape Town; Presencial; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Risk cover including Life, CI, funeral

22 days holiday + UK Bank Holidays

5% allowance towards Medical Aid

UPS provided for load shedding

Babble issued laptop

Annual Company Celebrations

Resumo da oferta

Babble is seeking a 1st Line Engineer to deliver world-class IT and connectivity support for clients in a fast-paced telecoms environment. You will diagnose issues, provide remote assistance, and maintain client systems while upholding SLAs and documenting details thoroughly.

The role requires strong communication, positivity, and the ability to work both independently and with a team. A proactive attitude and willingness to learn AI tools to improve service delivery are highly valued.

Qualificações

• Proficient in customer support, including phone and email communication.
• Understanding of Microsoft products and technologies.
• Ability to troubleshoot hardware across laptops, desktops, peripherals and other IT equipment, with a strong understanding of Microsoft Windows Desktop OS.
• Willingness to learn new software and systems as required.
• Exceptional organisational and time management skills.
• Familiarity with Microsoft 365, including Teams, Exchange, and Entra.
• Familiarity with basic telephony/voice systems (e.g. call diverts, extensions).
• Willingness to adopt AI tools to improve efficiency, problem-solving, and service delivery.

Responsabilidades

• Provide world class service and support for clients across IT, basic voice/telephony systems, and ISP/connectivity services.
• Troubleshoot and diagnose IT issues, provide remote support, and assist in maintenance of client computer systems.
• Perform basic connectivity checks and use relevant provider portals to diagnose and validate service status.
• Promptly and accurately log and respond to incidents and requests in our case management system via phone and email.
• Ensure customer calls are promptly attended to, providing efficient and effective support.
• Maintain a high standard of information recording within cases, ensuring all pertinent details are documented.
• Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
• Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise downtime.
• Assist with basic telephony system and connectivity issues and liaise with relevant teams when escalation is required.

Conhecimentos

Customer support

Microsoft products

Troubleshooting IT

Windows OS

Communication

Ferramentas

Microsoft 365

Teams

Exchange

Entra

Descrição da oferta de emprego

Babble is seeking a 1st Line Engineer to deliver world-class IT and connectivity support for clients in a fast-paced telecoms environment. You will diagnose issues, provide remote assistance, and maintain client systems while upholding SLAs and documenting details thoroughly.

The role requires strong communication, positivity, and the ability to work both independently and with a team. A proactive attitude and willingness to learn AI tools to improve service delivery are highly valued.