1st‑Line IT Support Engineer – Desktop & Remote Help

Buzzblock (PTY) Ltd; Milnerton; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A local IT support company is seeking an IT Support Engineer in Milnerton to provide first level desktop support across multiple sites. The role involves troubleshooting hardware and software issues, ensuring documentation is maintained, and adhering to IT protocols. Candidates should have strong communication skills, relevant certifications such as A+ and N+, and a customer service-oriented approach. The position offers a market-related salary based on experience and qualifications, along with opportunities for professional growth.

Qualifications

• Minimum 2 years in a Service Desk environment.
• Minimum 3 years experience in first line support.
• Valid driver's license and own transport.

Responsibilities

• Provide 1st level support for all End Users.
• Document and update tickets and asset registers.
• Travel between sites to resolve hardware incidents.

Skills

A+

N+

Microsoft Certified Desktop Support Technician Qualification

ITIL Foundation training

Strong organizational skills

Customer Service Oriented

Job description

A local IT support company is seeking an IT Support Engineer in Milnerton to provide first level desktop support across multiple sites. The role involves troubleshooting hardware and software issues, ensuring documentation is maintained, and adhering to IT protocols. Candidates should have strong communication skills, relevant certifications such as A+ and N+, and a customer service-oriented approach. The position offers a market-related salary based on experience and qualifications, along with opportunities for professional growth.