Elite 2nd Line Desktop Support Engineer

Allied Worldwide; Wes-Kaap; On-site; ZAR 25,000 - 35,000; Full time

Job summary

A global IT services company in South Africa is seeking a 2nd Line IT Support Technician. The successful candidate will provide on-site desktop support, troubleshoot incidents, and maintain service levels by managing tickets effectively. With a focus on customer satisfaction, candidates should have a strong background in Windows operating systems and enterprise-level support, as well as experience with Active Directory and Microsoft 365. This role demands excellent communication skills and the ability to work independently.

Qualifications

• 3+ years' experience in 2nd level IT support required.
• Experience in managing tickets through an Incident Management tool.
• Strong background in ITIL and service management processes.

Responsibilities

• Provide 2nd Line on-site desktop and application support services.
• Troubleshoot incidents with Desktop operating systems and mobile devices.
• Log all work undertaken in the Service Desk Reporting Tool.

Skills

Customer-facing skills

Proactive thinking

Organizational skills

Effective communication

Education

Minimum 3-5 years’ experience in 1st and 2nd level Support

Tools

Windows Desktop Operating Systems (7 and 10)

Microsoft Office Suite

TCP/IP and Network configuration

Service Desk Reporting Tools

Active Directory

Microsoft Office 365

Job description

A global IT services company in South Africa is seeking a 2nd Line IT Support Technician. The successful candidate will provide on-site desktop support, troubleshoot incidents, and maintain service levels by managing tickets effectively. With a focus on customer satisfaction, candidates should have a strong background in Windows operating systems and enterprise-level support, as well as experience with Active Directory and Microsoft 365. This role demands excellent communication skills and the ability to work independently.