Senior Services Project Manager

Baker Hughes Company; Parroquia Francisco Eugenio Bustamante; On-site; VES 52,817,000 - 79,225,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Financial programs

Additional benefits

Job summary

Baker Hughes Company is seeking a Lead Project Manager to oversee customer contracts and drive operational and commercial success across the contract lifecycle. You will focus on customer satisfaction, contract profitability, service delivery, and stakeholder management while coordinating with customers, service teams, and leaders.

Responsibilities include profitability oversight, program management for service agreements and time-material projects, and supporting new contracts.

Qualifications

• Bachelor's degree from an accredited university or college.
• High School Diploma/GED with at least 4 years of experience in Services.
• Minimum 3 additional years of experience in Customer Contract Management.
• Experience in turbomachinery.
• Experience managing customer-facing service contracts and commercial commitments.
• Ability to travel up to 50% within Venezuela.

Responsibilities

• Manage profitability and customer satisfaction of assigned contracts.
• Provide program management support for service agreements and time-material projects.
• Support sales campaigns for new contracts, proposals, and business opportunities.
• Ensure timely resolution of customer issues with high satisfaction.
• Interact with Customer Service, Parts & Transactional Services, Field Service, and other support functions.
• Act as the primary liaison between customers and internal organizations for assigned contracts.
• Collaborate with senior leaders including SPB and EB-level stakeholders.
• Communicate project approaches, business needs, and outcomes to stakeholders.

Skills

Contract management

Program management

Stakeholder management

Leadership

Education

Bachelor7s degree

High School Diploma/GED + 4 years experience in Services

Job description

Are you passionate about managing customer contracts, driving operational performance, and ensuring customer satisfaction? Do you enjoy leading commercial and service programs while collaborating with customers and cross-functional teams to deliver outstanding results? Join our team! At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry‑leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make energy safer, cleaner, and more efficient. Partner with the best

As a Lead Project Manager, you will be responsible for managing customer contracts and ensuring operational and commercial success throughout the contract lifecycle. In this role, you will focus on customer satisfaction, contract profitability, service delivery, and stakeholder management while working closely with customers, service teams, and business leaders. You will provide program management support for service agreements as well as time‑and‑material projects, acting as a key liaison between customers and internal organizations to ensure successful contract execution and long‑term business growth.

As a Lead Project Manager, you will be responsible for:

• Managing the profitability and customer satisfaction of assigned contracts.
• Providing program management support for both service agreements and time‑and‑material projects.
• Supporting sales campaigns for new contracts, proposals, and business opportunities.
• Ensuring timely resolution of customer issues while maintaining a high level of customer satisfaction.
• Interacting with Customer Service, Parts & Transactional Services, Field Service, Repair Service, and other support functions.
• Acting as the primary liaison between customers and internal organizations for assigned contracts.
• Collaborating with senior business leaders, including SPB and EB‑level stakeholders.
• Communicating project approaches, business needs, and project outcomes to internal and external stakeholders.
• Managing standardized project processes and ensuring implementation of updated procedures and guidelines.
• Working with diverse customers across the region while managing activities under predefined contractual frameworks.
• Supporting successful contract execution, operational performance, and business objectives.
• Driving operational excellence through effective planning, coordination, and customer engagement.

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college.
• Alternatively, possess a High School Diploma/GED with at least 4 years of experience in Services.
• Have a minimum of 3 additional years of experience in Customer Contract Management.
• Possess experience and knowledge in turbomachinery.
• Demonstrate experience managing customer‑facing service contracts and commercial commitments.
• Be able to work effectively with multiple stakeholders and business functions.
• Have strong planning, organizational, and execution skills.
• Be available to travel up to 50% within Venezuela.

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Experience leading initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability. Customer‑focused mindset with a commitment to operational excellence. Ability to manage priorities in a dynamic and fast‑paced environment.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Please discuss your preferred working patterns with the recruiter during the hiring process.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Join us, and you can expect:

• Contemporary work‑life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

The Baker Hughes internal title for this role is:

Services Senior Team leader - Customer Contract Management

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry‑leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.