Remote Logistics & Operations Assistant | Bilingual EN/ES

Valatam; Caracas; Remote; VES 6,843,000 - 10,265,000; Full time

Benefits offered by this job

Annual pay increments

Discretionary client bonuses

7 U.S. federal holidays + 4 paid PTO

Monthly medical insurance stipend

Birthday / Anniversary bonuses

Gym / Wellness allowance

Unlimited online fitness classes

Job summary

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time role. You will support Operations, Billing, and Customer Communication, managing data, inquiries, and documentation with a focus on accuracy and timely responses.

Ideal candidates have 2–5 years in operations or admin roles, strong English/Spanish skills, and proficiency with Google Workspace and MS Office. Schedule is 9:00 AM - 6:00 PM PST, and a quiet home office with reliable internet is required.

Qualifications

• Fluent in English (C1/C2) and Spanish.
• 2–5 years of experience in operations, administrative support, or customer-facing roles.
• Comfortable working independently and managing multiple priorities.
• Experience with Asana, Notion, Trello, or similar project management tools is a plus.
• Familiarity with CRM, ERP, or order management systems is a plus.
• Proficient in Google Workspace and Microsoft Office.
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection.
• Bachelor's or Associate degree preferred.

Responsibilities

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a professional and timely manner.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records remain organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify potential issues or delays and elevate them to the appropriate coordinator.
• Other related tasks as needed.

Skills

English fluency

Spanish

Education

Bachelor's or Associate degree

Tools

Asana

Notion

Trello

CRM/ERP

Job description

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time role. You will support Operations, Billing, and Customer Communication, managing data, inquiries, and documentation with a focus on accuracy and timely responses.

Ideal candidates have 2–5 years in operations or admin roles, strong English/Spanish skills, and proficiency with Google Workspace and MS Office. Schedule is 9:00 AM - 6:00 PM PST, and a quiet home office with reliable internet is required.