Remote Logistics & Operations Assistant - Afternoon Shift, LATAM (Bilingual)

Valatam; Caracas; Remote; VES 6,808,000 - 10,211,000; Full time

Benefits offered by this job

Hourly rate USD 696–1,044 per month

Annual pay increments

Discretionary client bonuses

7 US federal holidays + 4 PTO days

Monthly medical insurance stipend

Birthday/Anniversary bonuses

Gym/Wellness allowance

Unlimited online fitness classes

Company events & Christmas Celebrat

Job summary

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time role. You will support Operations, Billing, and Customer Communications, handling admin tasks with strong attention to detail in a fast-paced environment.

Schedule: 9:00 AM - 6:00 PM PST. Requires 2-5 years in related roles and fluency in English and Spanish; experience with project tools and CRM/ERP is a plus.

Qualifications

• Fluent in English (C1/C2) and Spanish required.
• 2-5 years in operations, admin support, or customer-facing roles.
• Able to work independently and manage multiple priorities.
• Familiarity with project tools and ERP/CRM systems a plus.
• Proficient with Google Workspace and Microsoft Office.

Responsibilities

• Execute and monitor administrative tasks across departments within timelines.
• Maintain accurate data entry and update CRM/internal records.
• Respond to customer and internal inquiries via email and chat promptly.
• Coordinate scheduling, follow-ups, and documentation for smooth operations.
• Keep customer files and records organized and accessible.

Skills

English fluency

Spanish fluency

Project tools

Customer communication

Data entry

CRM familiarity

ERP familiarity

Google Workspace

Microsoft Office

Independent work

Education

Bachelor's or Associate's degree

Tools

Asana

Notion

Trello

CRM

ERP

Order management systems

Job description

About Valatam Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About The Role

We're hiring a Logistics & Operations Assistant to support a growing company in the commercial services industry. This is a 100% remote, full-time position ideal for someone who thrives in fast-paced, high-volume environments and can independently manage administrative and operational tasks across departments, including Operations, Billing, and Customer Communication, with strong attention to detail in a fast-paced, self-directed environment.

Schedule: 9:00 AM - 6:00 PM PST.

Key Responsibilities

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines
• Maintain accurate data entry and update records in CRM and internal systems
• Respond to customer and internal inquiries via email and chat in a professional and timely manner
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly
• Ensure customer files, notes, and records remain organized and accessible at all times
• Prepare clear, error-free customer-facing documentation and reports
• Identify potential issues or delays and escape them to the appropriate coordinator
• Other related tasks as needed

Requirements

• Fluent in English (C1/C2) and Spanish
• 2-5 years of experience in operations, administrative support, or customer-facing roles
• Comfortable working independently and managing multiple priorities
• Ability to make sound decisions and adapt to evolving or partially documented workflows
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Familiarity with CRM, ERP, or order management systems is a plus
• Proficient in Google Workspace and Microsoft Office
• Strong communication and problem-solving skills
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
• Bachelor's or Associate's degree preferred

Benefits

Our Core Values at Work We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to USD $696 - $1,044/month (experience-based)
• Annual pay increments
• Discretionary client bonuses (80 % of clients award year-end bonuses)
• 7 U.S. federal holidays + 4 paid PTO days
• Monthly medical insurance stipend (after meeting eligibility criteria)
• Birthday / Anniversary bonuses + Gym / Wellness allowance
• Unlimited online fitness classes + company events & Christmas celebrations

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensu