Remote Logistics & Operations Assistant

Valatam; Caracas; Remote; VES 6,837,000 - 10,256,000; Full time

Benefits offered by this job

Hourly rate

Monthly pay range

Annual raises

Bonuses

Paid holidays

PTO

Medical stipend

Wellness allowance

Company events

Job summary

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time position. You will support Operations, Billing, and Customer Communication with strong attention to detail in a fast-paced environment.

Schedule runs 9:00 AM - 6:00 PM PST, and you will manage data, CRM records, and customer inquiries across departments. The role requires English and Spanish fluency, 2–5 years of experience in operations or admin roles, and proficiency with tools like Asana, Notion, Trello, CRM/ERP

Qualifications

• Fluent in English (C1/C2) and Spanish.
• 2-5 years of experience in operations, administrative support, or customer-facing roles.
• Comfortable working independently and managing multiple priorities.
• Ability to make sound decisions and adapt to evolving or partially documented workflows.
• Experience with Asana, Notion, Trello, or similar project management tools is a plus.
• Familiarity with CRM, ERP, or order management systems is a plus.
• Proficient in Google Workspace and Microsoft Office.
• Strong communication and problem-solving skills.
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection.
• Bachelor's or Associate's degree preferred.

Responsibilities

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a professional and timely manner.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records remain organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify potential issues or delays and elevate them to the appropriate coordinator.
• Other related tasks as needed.

Skills

English & Spanish bilingual

Independent work

Time management

Communication

Problem solving

Education

Bachelor's or Associate degree

Tools

Asana

Notion

Trello

CRM

ERP

Order management systems

Google Workspace

Microsoft Office

Job description

Valatam is hiring a Logistics & Operations Assistant for a 100% remote, full-time position. You will support Operations, Billing, and Customer Communication with strong attention to detail in a fast-paced environment.

Schedule runs 9:00 AM - 6:00 PM PST, and you will manage data, CRM records, and customer inquiries across departments. The role requires English and Spanish fluency, 2–5 years of experience in operations or admin roles, and proficiency with tools like Asana, Notion, Trello, CRM/ERP