Remote Bilingual Customer Support (English/Spanish)

Valatam; Porlamar; Remote; VES 16,275,000 - 27,125,000; Full time

Benefits offered by this job

Competitive compensation

Annual performance-based bonuses

Paid time off (PTO)

Health stipend

Gym/Wellness allowance

Virtual team events

Job summary

Valatam, a remote-first company, seeks a Junior Bilingual Customer Service Representative to join our growing team. You will be the first contact for routine inquiries across multiple channels, handling account updates and troubleshooting, while maintaining precise CRM records.

This entry-level role is open to candidates throughout Latin America. You should be proactive, detail-oriented, and eager to build a career in bilingual customer support and virtual assistance.

Qualifications

• Fluent English (C1/C2) and Spanish required or strongly preferred.
• 1–2 years of experience in administration or virtual assistance.
• Familiarity with Google Workspace or Microsoft Office.
• Good communication and problem-solving skills.
• Quiet home office with reliable internet and backup connection.

Responsibilities

• Respond to routine customer inquiries via multichannel channels (phone, email, live chat).
• Assist with basic account updates and general inquiries.
• Troubleshoot basic technical or process issues.
• Escalate complex requests to senior team members when needed.
• Update customer records accurately in CRM systems.

Skills

Fluent English

Spanish

Administration

Virtual assistance

Education

Bachelor's degree

Associate's degree

Tools

Google Workspace

Microsoft Office

Job description

Valatam, a remote-first company, seeks a Junior Bilingual Customer Service Representative to join our growing team. You will be the first contact for routine inquiries across multiple channels, handling account updates and troubleshooting, while maintaining precise CRM records.

This entry-level role is open to candidates throughout Latin America. You should be proactive, detail-oriented, and eager to build a career in bilingual customer support and virtual assistance.