Plumbing Dispatch & Admin Specialist (HouseCall Pro)

CS Outsource; Venezuela; Remote; VES 7,354,000 - 14,707,000; Full time

Job summary

CS Outsource is seeking a proactive Home Services Virtual Assistant in Venezuela to support daily operations for a plumbing-focused business. The ideal candidate combines customer focus with hands-on knowledge of scheduling, dispatching, and Housecall Pro management.

You will handle customer inquiries, coordinate technician availability, and maintain accurate records, ensuring smooth daily service operations and timely updates to customers.

Qualifications

• Hands-on experience in plumbing or home services.
• Experience using Housecall Pro.
• Understanding service scheduling and technician dispatching.
• Strong verbal and written English.
• Excellent organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Customer Communication: Handle incoming calls and inquiries professionally.
• Scheduling & Dispatching: Schedule plumbing service appointments and dispatch technicians.
• Housecall Pro Management: Use Housecall Pro to manage appointments and records.
• Customer Follow-Ups: Follow up on appointments and updates.
• Service Coordination: Communicate with customers and field technicians to minimize conflicts.
• Administrative Support: Maintain organized records and assist with reports.
• Workflow Management: Ensure service requests are documented and followed through.

Skills

Customer communication

Scheduling & dispatching

Administrative tasks

English communication

Tools

Housecall Pro

Job description

CS Outsource is seeking a proactive Home Services Virtual Assistant in Venezuela to support daily operations for a plumbing-focused business. The ideal candidate combines customer focus with hands-on knowledge of scheduling, dispatching, and Housecall Pro management.

You will handle customer inquiries, coordinate technician availability, and maintain accurate records, ensuring smooth daily service operations and timely updates to customers.