Appointment Setter – Home Remodeling

Virtustant; Venezuela; Remote; VES 18,384,000 - 30,641,000; Full time

Benefits offered by this job

Remote work opportunity

Pay in USD or local currency

Job summary

Virtustant is seeking an Appointment Setter to contact warm leads interested in bathroom remodeling, qualify needs, and book in-home appointments for the sales team. This is a non-sales role focused on qualification and scheduling rather than closing sales.

You will work full-time in a remote capacity, following Pacific Time business hours, and use GoHighLevel CRM to manage pipelines and documentation. Prior experience with GoHighLevel or similar CRM is a plus.

Qualifications

• Proficient English (C2) with clear communication and understanding American slang.
• Experience in appointment setting, outbound calling, telemarketing, or lead qualification.
• Strong verbal communication and active listening skills.

Responsibilities

• Make outbound calls to warm leads using provided scripts.
• Respond promptly to inbound leads from marketing campaigns.
• Qualify prospects and schedule in-home appointments for sales teams.
• Maintain accurate records of calls, follow-ups and appointments in CRM.
• Meet daily calling, follow-up, qualification and appointment-setting targets.

Skills

C2 English proficiency

Outbound calling

Active listening

Verbal communication

Organization

Tools

GoHighLevel CRM

Calling software

Appointment scheduling tools

Job description

Job Title: Appointment Setter

About The Company

Our client specializes in bathroom remodeling in the Los Angeles area.

Job Description

Our client is looking to bring the appointment setting process in-house by hiring appointment setters to contact warm leads who have expressed interest in bathroom remodeling, qualify their needs, follow up consistently, and schedule in-home appointments for their sales representatives. Leads will be purchased from a third-party provider and generated through their own campaigns, with callers managing everything through GoHighLevel CRM. This is a non-sales position. Your primary responsibility is to qualify interested prospects and book appointments, not to sell or close bathroom remodeling projects.

Responsibilities Of The Role

• Make outbound calls to warm leads who have expressed interest in bathroom remodeling, using the company's provided scripts.
• Respond promptly to inbound leads generated through the company's own marketing campaigns.
• Qualify prospects by understanding their remodeling needs, interest level, and suitability for the company's services.
• Schedule in-home appointments for the sales team, ideally for the following day or as soon as the prospect is available.
• Follow up with leads consistently, including calling twice daily for 5–10 days when required by the lead provider.
• Maintain accurate records of calls, conversations, follow-up attempts, and appointment details in GoHighLevel CRM.
• Manage leads through the pipeline, ensuring no prospects are overlooked and all required follow-up activities are completed.
• Coordinate with the sales team to ensure appointments are properly scheduled and relevant information is documented.
• Meet daily calling, follow-up, lead qualification, and appointment-setting targets.

Required Experience And Qualifications

• C2 English proficiency, with clear communication and the ability to understand American slang and communicate effectively with customers.
• Previous experience in appointment setting, outbound calling, telemarketing, or lead qualification.
• Strong verbal communication and active listening skills.
• Ability to follow scripts, qualify prospects, handle follow-ups, and book appointments without being responsible for closing sales.
• Strong organizational skills and accurate recordkeeping, including call notes and follow-up activities.
• Ability to work full-time, Monday through Friday, from 9 AM to 5 PM Pacific Time.
• Reliable internet connection, a suitable computer, and a quiet, professional calling environment.

Preferred Skills

• Previous experience with GoHighLevel or a similar CRM.
• Experience in home improvement, bathroom remodeling, construction, or other home services.
• Experience working with warm leads and inbound inquiries.
• Familiarity with lead management pipelines, automated follow-up processes, and appointment scheduling.
• Experience meeting daily calling targets and tracking appointment-setting performance.

Personality

• Proactive
• Persistent
• Organized
• Comfortable making a high volume of calls throughout the day
• Friendly
• Confident
• Patient
• Able to build rapport quickly with potential customers while keeping conversations focused on qualifying leads and booking appointments

Software & Tools

• GoHighLevel: Primary CRM for managing leads, tracking calls, updating contact records, documenting conversations, scheduling appointments, and managing follow-up activities.
• Calling software: To make outbound calls to warm leads and handle inbound inquiries.
• Appointment scheduling tools: To book and coordinate in-home appointments with the sales team.
• Call scripts and lead qualification guidelines: To ensure consistent communication and determine whether prospects are a good fit for the company's services.

Schedule

Monday through Friday

09:00 to 17:00 Pacific Time

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.