Home Services Specialist

CS Outsource; Venezuela; Remote; VES 7,354,000 - 14,707,000; Full time

Job summary

CS Outsource is seeking a proactive Home Services Virtual Assistant in Venezuela to support daily operations for a plumbing-focused business. The ideal candidate combines customer focus with hands-on knowledge of scheduling, dispatching, and Housecall Pro management.

You will handle customer inquiries, coordinate technician availability, and maintain accurate records, ensuring smooth daily service operations and timely updates to customers.

Qualifications

• Hands-on experience in plumbing or home services.
• Experience using Housecall Pro.
• Understanding service scheduling and technician dispatching.
• Strong verbal and written English.
• Excellent organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Customer Communication: Handle incoming calls and inquiries professionally.
• Scheduling & Dispatching: Schedule plumbing service appointments and dispatch technicians.
• Housecall Pro Management: Use Housecall Pro to manage appointments and records.
• Customer Follow-Ups: Follow up on appointments and updates.
• Service Coordination: Communicate with customers and field technicians to minimize conflicts.
• Administrative Support: Maintain organized records and assist with reports.
• Workflow Management: Ensure service requests are documented and followed through.

Skills

Customer communication

Scheduling & dispatching

Administrative tasks

English communication

Tools

Housecall Pro

Job description

We are looking for a proactive, organized, and customer-focused Home Services Virtual Assistant to support the daily operations of a home services business. The ideal candidate will have hands-on experience in the plumbing industry, be comfortable managing service appointments and dispatching technicians, and have practical experience using Housecall Pro.

This role is ideal for someone who understands home services workflows and can keep scheduling, customer communication, and administrative tasks running smoothly.

Key Responsibilities

Customer Communication: Handle incoming calls and customer inquiries professionally, providing timely information and assistance.

Scheduling & Dispatching: Schedule plumbing service appointments, coordinate technician availability, and dispatch technicians based on job requirements.

Housecall Pro Management: Use Housecall Pro to manage appointments, update customer records, maintain accurate job information, and track service schedules.

Customer Follow-Ups: Follow up with customers regarding appointments, service updates, and other relevant matters.

Service Coordination: Communicate with customers and field technicians to ensure smooth daily operations and minimize scheduling conflicts.

Administrative Support: Maintain organized records, update operational information, and assist with reports and other administrative tasks.

Workflow Management: Help ensure service requests are properly documented, scheduled, and followed through to completion.

Requirements

Previous hands-on experience in the plumbing industry or a home services business.

Practical experience using Housecall Pro is required.

Understanding of service scheduling, technician dispatching, and field service workflows.

Strong verbal and written English communication skills.

Excellent organizational and time-management skills.

Ability to multitask, prioritize requests, and work efficiently in a fast-paced environment.

A customer-focused mindset with strong problem-solving skills.

Ability to work independently and take ownership of assigned responsibilities.

Who We're Looking For

We need someone who understands how a home services business operates, not just a general administrative assistant. The ideal candidate can confidently manage customer inquiries, coordinate technicians, maintain accurate records in Housecall Pro, and help keep daily service operations organized.