Patient Care Communications Specialist - Flexible, High‑Volume Clinic

GoLean Health; Maracaibo; Hybrid; VES 6.047.000 - 8.466.000; Vollzeit

Zusammenfassung

GoLean Health in Maracaibo, Venezuela, is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth and professionalism.

You will manage high-volume communications, book appointments in MacPractice, de-escalate concerns, protect patient privacy, and collaborate with in-office staff to keep schedules full while delivering empathetic service.

Qualifikationen

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience in healthcare support roles (Virtual Medical Assistant, Medical Receptionist, etc.).
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.

Aufgaben

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect intake information; manage existing appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach for inactive patients; convert inquiries to bookings.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing, or insurance.

Kenntnisse

Excellent English

Written communication

Healthcare support

High call volume

Emotional intelligence

Multitasking

Reliability

Mac OS device

Stable internet

Flexible schedule

Tools

MacPractice

Weave

Solutionreach

Podium

Jobbeschreibung

GoLean Health in Maracaibo, Venezuela, is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling calls, texts, emails, and scheduling with warmth and professionalism.

You will manage high-volume communications, book appointments in MacPractice, de-escalate concerns, protect patient privacy, and collaborate with in-office staff to keep schedules full while delivering empathetic service.