NOC Helpdesk Bilingual (English Speaker)

CallTek; Venezuela; Presencial; VES 4.983.802 - 7.475.703; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits package

Opportunity for growth and career development

Training and support

Descripción de la vacante

A technology company in Venezuela is looking for a highly motivated NOC Helpdesk Bilingual Analyst to join their growing team. The successful candidate will provide technical support and monitoring services for network systems. Responsibilities include monitoring network performance, assisting users with inquiries, and troubleshooting problems. Ideal candidates will be fluent in English and have strong analytical skills. The role offers competitive salary and benefits in a multicultural environment.

Formación

• Experience in a helpdesk or technical support environment preferred.
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsabilidades

• Monitor network performance and respond to alerts.
• Provide technical assistance in English via phone, email, and chat.
• Troubleshoot hardware and software problems.

Conocimientos

Fluency in English

Analytical skills

Problem-solving skills

Customer service skills

Educación

High school diploma

Associate's or Bachelor's degree in a related field

Herramientas

Ticketing systems

Network protocols

Descripción del empleo

Job Summary

Staff4Me is looking for a highly motivated NOC Helpdesk Bilingual Analyst (English Speaker) to join our growing team. The successful candidate will be responsible for providing top‑notch technical support and monitoring services for our clients' network systems. This role demands excellent communication skills as you will assist users with technical inquiries and issues.

Key Responsibilities

• Monitor network performance and respond to alerts proactively to ensure uptime
• Provide technical assistance in English via phone, email, and chat to clients experiencing issues
• Troubleshoot hardware and software problems and elevate issues as necessary
• Document all support interactions and resolutions in the ticketing system for accurate record‑keeping
• Collaborate with cross‑functional teams to improve service efficiency and user satisfaction
• Participate in regular training sessions to stay updated on new technologies and best practices
• Assist in generating reports on network performance and incident management

Requirements

• Fluency in English (both written and verbal) is required
• Previous experience in a helpdesk or technical support environment is preferred
• Strong analytical and problem‑solving skills
• Excellent communication and customer service skillsFamiliarity with network protocols, systems administration, and ticketing systems
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus
• High school diploma required; Associate's or Bachelor's degree in a related field is a plus

Benefits

• Competitive salary and benefits package
• Opportunity for growth and career development
• Training and support to enhance technical and customer service skills
• Work in a dynamic and multicultural environment

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

Technology, Information and Internet