Customer Support Representative III

Mesa Lab; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading laboratory services provider in the United States is looking for a detail-oriented professional to oversee customer order processing. The ideal candidate will have 2-4 years of experience in order management, possess strong communication skills, and be proficient in using order management systems. This role offers a salary of up to $26.92 per hour, along with a comprehensive benefits package and remote work flexibility. Join a supportive environment focused on employee development.

Benefits

Salary up to $26.92 per hour

Annual 10% bonus

Comprehensive benefits

401(k) with 4% match

Remote work flexibility

Qualifications

• 2-4 years of experience in order processing or customer service.
• Strong organizational and communication skills.
• Ability to manage sensitive situations with professionalism.

Responsibilities

• Oversee processing of all customer orders.
• Act as primary contact for escalated customer issues.
• Collaborate with internal teams for seamless order fulfillment.

Skills

Order management systems (OMS)

CRM software

ERP tools

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Why consider this job opportunity:

• Salary up to $26.92 per hour
• Opportunity for an annual 10% bonus in addition to base salary
• Comprehensive benefits including medical, dental, and vision insurance available from the first day of the month after starting
• 401(k) plan with a 4% Safe Harbor company match from Day 1
• Remote work flexibility with a preferred location in Lakewood, Colorado
• Supportive work environment with opportunities for mentorship and training

What to Expect (Job Responsibilities):

• Oversee processing of all customer orders, ensuring accuracy and compliance with company policies
• Act as the primary contact for escalated customer issues, providing timely resolutions
• Collaborate with internal teams to ensure seamless order fulfillment and address issues
• Mentor junior team members and assist with their training and development
• Maintain accurate records and generate reports on order status and performance

What is Required (Qualifications):

• High school diploma or equivalent
• Minimum of 2-4 years of experience in order processing, customer service, or a related administrative role
• Extensive experience with order management systems (OMS), CRM software, and ERP tools
• Strong organizational and communication skills for effective interaction with customers and teams
• Ability to manage sensitive situations with professionalism and empathy

How to Stand Out (Preferred Qualifications):

• Proven track record of handling complex orders and resolving issues efficiently
• Experience with advanced problem-solving in an order management context
• Knowledge of industry-specific regulations and quality assurance standards

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.