Customer Service Support Representative

Remote Jobs; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare services employer is looking for a Customer Service Representative in Burlington, North Carolina. The position offers a salary of up to $23 per hour and a comprehensive benefits package, including medical and 401(k). Responsibilities include acting as a liaison with customers and providing education about services. Candidates must have a High School Diploma and previous customer service experience. This role allows for flexible remote working and career growth opportunities.

Benefits

Comprehensive benefits package

Flexible remote work environment

Opportunity for career advancement

Qualifications

• Experience in a customer service role is required.
• Experience in a contact center or call center environment is preferred.
• Prior experience in the healthcare industry is a plus.

Responsibilities

• Act as a liaison between the employer, customers, and patients.
• Resolve customer requests via calls or online.
• Notify clients of test results accurately.

Skills

Customer service orientation

Strong verbal communication

Strong written communication

Multitasking

Flexibility

Education

High School Diploma or GED

Tools

Salesforce.com

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $23 per hour
• Comprehensive benefits package including Medical, Dental, Vision, Life, and 401(k)
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Supportive and collaborative team atmosphere
• Chance to make a positive impact on customer satisfaction and patient experience

What to Expect (Job Responsibilities)

• Act as a liaison between the employer, customers, and patients
• Resolve routine customer requests regarding products or services via calls or online
• Communicate with customers in a courteous and professional manner
• Provide additional customer education and information as needed
• Notify clients of test results accurately and in a timely manner

What is Required (Qualifications)

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Strong verbal and written communication skills
• Must be courteous with a strong customer service orientation
• Excellent multitasking abilities and flexibility to manage changing priorities

How to Stand Out (Preferred Qualifications)

• Experience working in a contact center or call center environment
• Current or previous experience with the employer
• Prior experience in the healthcare industry, such as in a physician's office or hospital
• Familiarity with Salesforce.com and/or Laboratory Information Systems

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."