Client Support Representative

Jobgether; Remote; USD 55,000 - 80,000; Full time

Job summary

A recruitment firm is seeking a Client Success Associate to manage a portfolio of employer clients while working remotely. This role focuses on building relationships, resolving inquiries, and supporting customer operations to enhance client engagement with mental health products. Ideal candidates will have at least one year of account management experience, strong communication skills, and a passion for improving lives in the healthcare sector. The position offers a flexible work arrangement and competitive benefits.

Benefits

Generous vacation policy

Professional development fund

Competitive salary packages including stock options

Supportive work environment

Access to a mission-driven team

Qualifications

• At least 1 year of enterprise account management experience.
• Proven ability to work collaboratively and independently.
• Empathy for customers and their success.
• Attention to detail and excellent written and verbal communication skills.

Responsibilities

• Build strong relationships with clients to become a trusted partner.
• Manage and resolve day-to-day customer inquiries.
• Support implementations and customer operations.
• Identify opportunities to increase client engagement.

Skills

Enterprise account management

Strong problem resolution skills

Excellent communication skills

Ability to prioritize

Growth mindset

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Associate - REMOTE. In this role, you will have a significant impact by managing a portfolio of small and mid-sized employer clients, ensuring their engagement with our mental health products. Your contributions will be pivotal in supporting enrollment and operational objectives, fostering strong relationships with clients, and helping them utilize our offerings effectively. You will thrive in a dynamic environment, where your curiosity and willingness to learn will shape the success of both clients and the organization. This role offers the flexibility of remote work while contributing to the important mission of improving mental health care.

Accountabilities

• Build strong relationships with clients to become a trusted partner & advisor.
• Manage and resolve day-to-day customer inquiries and support requests.
• Support implementations and customer operations through timely client communication.
• Identify opportunities to increase client engagement with our products.
• Generate, customize, and analyze client-level reporting focused on engagement.
• Become a product expert and advocate for clients as we enhance our offerings.

Requirements

• At least 1 year of enterprise account management experience.
• Proven ability to work collaboratively and independently with minimal supervision.
• Strong problem resolution skills and ability to engage various stakeholders.
• Empathy for customers and their success.
• Ability to manage deadlines and prioritize in a fast-paced environment.
• Attention to detail and excellent written and verbal communication skills.
• Growth mindset with a willingness to learn from peers.
• Desire to develop presentation and storytelling skills through PowerPoint.
• Interest in healthcare and mental health, with a passion for improving lives.

Benefits

• Generous vacation policy and flexible working arrangements.
• Professional development fund to enhance skills.
• Competitive salary packages including stock options.
• Supportive and collaborative work environment.
• Access to a mission-driven team working toward improved mental health.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.