Fintech Customer Support Representative

Arise Virtual Solutions; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading remote work platform is seeking a Fintech Customer Support Representative. In this role, you'll handle inbound calls regarding financial transactions, providing assistance and troubleshooting issues for customers. Ideal candidates have customer service experience, preferably in financial services, with a quiet workspace. This is a flexible work-from-home opportunity where you can earn revenue while helping others. Join today and start your own customer support business!

Benefits

Flexible work hours

Certification paid by company

Qualifications

• Minimum of one year of inbound call support experience in customer-facing Financial Services environment.
• Quiet and secure workspace to manage the flow of calls.
• Experience with customer service software or CRM systems is a plus.

Responsibilities

• Receive inbound calls from bank partners and merchants, addressing caller issues.
• Deliver excellent customer service by listening and aiding callers.

Skills

Customer-focused

Problem-solving

Active listening

Technical support

Education

High School diploma or equivalent

Job description

NEW: RAM requirement REDUCED to just 8GB! Easier to qualify!

Earn revenue from day one. Certification is now paid!

If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise Platform. This program needs customer-focused individuals to help support callers with financial transactions. Problem solvers are welcome - those who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services. This is a fast-paced, high-call volume program currently available through the Arise Platform.

The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.

The Arise Platform has various well-known clients available - including this opportunity with a financial services provider - and you could start earning in just a few weeks.

What you will do as a Fintech Customer Support Representative:

• Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature.
• Deliver excellent service by actively listening and helping callers uncover the best solution.

What's needed to service this client:

• Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years).
• Financial Services support experience is preferred but not required.
• Quiet and secure workspace to manage a consistent flow of calls.
• NEW: Lower tech requirement! Wired internet connection with required speeds (ping < 50 ms; download > 25 Mbps; upload > 10 Mbps; minimum 8 GB RAM).
• High School diploma or equivalent.
• Background check and drug test required.

What would be great to have:

• Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).
• Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).

No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check and drug test are required.