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Helpdesk Specialist
Job summary
A technology solutions company is seeking a Helpdesk Specialist in Washington, DC. In this role, you will provide technical support, troubleshoot issues, and supervise the help desk operations. A Bachelor’s degree in IT or equivalent experience, along with IT certifications, is required. The ideal candidate should demonstrate strong problem-solving and communication skills.
Qualifications
- Bachelor’s degree in IT or related field or equivalent experience.
- IT related certifications (CompTIA or equivalent) or equivalent work experience.
Responsibilities
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process for problem resolution.
- Supervises operation of help desk.
Skills
Education
Role: Helpdesk Specialist
Client: DC Governement
Location: Washington, DC
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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