Zoo Security Supervisor - Lead Patrols & Safety

Wildlife Conservation Society; New York (NY); On-site; USD 59,000 - 70,000; Full time

Job summary

The Wildlife Conservation Society, Bronx Zoo, is seeking a Supervisor of Bronx Zoo Security to oversee security staff and daily shift operations, ensuring a safe environment for guests, staff, animals, and facilities.

Reporting to the Assistant Manager of Security, you will direct posts, monitor radios, coordinate with emergency responders, and emphasize prevention and de-escalation in all interactions.

Qualifications

• High school diploma or equivalent; security training preferred.
• Knowledge of New York security guard training/registration requirements.
• CPR/AED and first aid certification preferred, or obtainable after hire.
• Ability to obtain licenses/permits per NYC/State regulations.
• At least three years in security/public safety or related field; supervisory experience preferred.
• Experience with 24-hour operations and guest-facing environments is preferred.

Responsibilities

• Supervise security staff and provide daily direction, coaching, and feedback.
• Assign posts, monitor patrol routes, and manage shift coverage per schedules.
• Monitor radio traffic, respond to incidents, and coordinate with emergency responders.
• Maintain incident reports, shift summaries, and patrol records with accuracy.
• Support lost-child reunification, crowd management, and special-event security.

Skills

Supervisory experience

Security leadership

De-escalation

Public safety mindset

Clear communication

Emergency response readiness

Guest relations

Education

High school diploma

CPR/AED certification

Tools

Radio equipment

Incident reporting

Job description

The Wildlife Conservation Society, Bronx Zoo, is seeking a Supervisor of Bronx Zoo Security to oversee security staff and daily shift operations, ensuring a safe environment for guests, staff, animals, and facilities.

Reporting to the Assistant Manager of Security, you will direct posts, monitor radios, coordinate with emergency responders, and emphasize prevention and de-escalation in all interactions.