Zoo Membership & Engagement Specialist

Minnesota Zoo; Apple Valley (MN); On-site; USD 44,000 - 58,000; Full time

Job summary

Minnesota Zoo in Apple Valley is seeking a Membership Specialist to support administrative processes for the membership program, including sales, card processing, data management, and customer service. The role collaborates with Marketing, Communications, Events and Membership to enhance member engagement and drive revenue.

The position requires strong customer service, accurate data entry, and proficiency with CRM and Microsoft Office.

Qualifications

• Customer service skills to provide information to diverse clients and guests.
• Computer skills with word processing, spreadsheets, databases and email.
• Math skills to make change and compute balances.
• Data processing and data entry with minimal errors.
• Ability to organize multiple tasks and meet deadlines.
• Ability to handle difficult problems and resolve customer concerns.
• English proficiency to communicate with clients, vendors and staff.

Responsibilities

• Operates the office administration of the Minnesota Zoo Membership Program, managing CRM data and member records.
• Sells and promotes memberships and strengthens the donor pipeline and member engagement.
• Maintains data integrity and supports reporting across Sales, Box Office and Membership teams.

Skills

Customer service

Computer skills

Math skills

Data entry

Organizational skills

Problem solving

English proficiency

Tools

CRM systems

POV systems

Microsoft Office

Job description

Minnesota Zoo in Apple Valley is seeking a Membership Specialist to support administrative processes for the membership program, including sales, card processing, data management, and customer service. The role collaborates with Marketing, Communications, Events and Membership to enhance member engagement and drive revenue.

The position requires strong customer service, accurate data entry, and proficiency with CRM and Microsoft Office.