Membership Experience Lead

Omaha's Henry Doorly Zoo and Aquarium; Omaha (NE); On-site; USD 25,000 - 34,000; Full time

Job summary

Omaha's Henry Doorly Zoo & Aquarium is seeking a Membership Experience Coordinator to lead daily Membership operations at the Zoo and Lee G. Simmons Wildlife Safari Park.

Reporting to the Assistant Manager of Membership, you will supervise staff, coordinate workflow, and ensure membership transactions are accurate and timely. You will train Guest Services team, resolve routine member questions, support promotions and membership drives, and help safeguard member data across the POS and membership

Qualifications

• High School Diploma or GED equivalent preferred.
• Experience in membership, customer service, guest services, office administration, database entry, or a related field.
• Strong customer service, interpersonal, organizational, communication, and problem-solving skills.
• Ability to work weekends, holidays, extended hours, and some evening programs as operational needs require.

Responsibilities

• Provide daily supervision, work direction, and operational support to assigned Membership staff.
• Coordinate daily workload and assignments for membership processing, email and phone response, account maintenance, data entry, mailings, and other member service functions.
• Resolve routine member concerns within established authority and escalate complex, sensitive, or policy-level concerns to the Assistant Manager of Membership.
• Train and coach Guest Services employees on systems, transactions, policies, service standards, data accuracy, and member communication expectations.

Skills

Customer service

Staff supervision

Communication

Organization

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

POS system

Membership database

Job description

Omaha's Henry Doorly Zoo & Aquarium is seeking a Membership Experience Coordinator to lead daily Membership operations at the Zoo and Lee G. Simmons Wildlife Safari Park.

Reporting to the Assistant Manager of Membership, you will supervise staff, coordinate workflow, and ensure membership transactions are accurate and timely. You will train Guest Services team, resolve routine member questions, support promotions and membership drives, and help safeguard member data across the POS and membership