Membership Specialist-OAS, Intermediate

Minnesota Direct Care and Treatment; Apple Valley (CA); On-site; USD 44,000 - 58,000; Full time

Job summary

Minnesota Zoo in Apple Valley, MN is seeking a Membership Specialist to support the administration and growth of the zoo's membership program. You will handle sales support, data management, CRM reporting, and member services, ensuring high-quality experiences and strong engagement.

Join a collaborative team in Sales Box Office & Membership, with regular day shifts, occasional events, and opportunities to contribute to the mission of connecting people to animals and the natural world.

Qualifications

• Customer service skills to assist varied clients and guests professionally.
• Computer skills with word processing, spreadsheets, databases, and email for efficient communications.
• Math skills to compute balances and amounts owed.
• Data processing and data entry with accuracy and independence.
• Ability to organize multiple tasks and meet deadlines.
• Ability to resolve customer concerns tactfully and thoroughly.
• Proficient English for speaking and writing with clients and staff.

Responsibilities

• Operates the Minnesota Zoo Membership Program office administration.
• Sells and promotes the membership program while strengthening engagement with donors.
• Maintains data integrity and CRM reporting to support Sales, Box Office, and Membership teams.

Skills

Customer service

Data entry

Math skills

CRM familiarity

Microsoft Office

Organizational skills

English proficiency

Tools

CRM systems

POV systems

Microsoft Office

Job description

Working Title: Membership Specialist

Job Class: Office and Administrative Specialist, Intermediate

• Job ID: 97147
• Location: Apple Valley
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/25/2026
• Closing Date: 10/8/2026
• Hiring Agency/Seniority Unit: Minnesota Zoological Garden / Zoological Gardens-AFSCME
• Division/Unit: Strategy & Engagement / Sales Box Office & Membership / Membership
• Work Shift/Work Hours: Day Shift; 8:30 A.M. - 4:00 P.M.; plus occasional event, weekend coverage based on business needs.
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status: Classified
• Work Area: All others
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position supports all the administrative processes to maintain and elevate the membership program including sales, member card processing, data management, reporting and customer service. This position is also responsible for maintaining zoo-to-member relationships and engagement through excellent customer service, responding to member concerns and ensuring excellent members experiences that highlight our mission of connecting people to animals and the natural world. As part of the marketing, communications, events and membership team, this position supports a collaborative team operation through cross training and multi functional tasks.

Duties Include But Are Not Limited To

• Operates the office administration of the Minnesota Zoo Membership Program. The membership program is fluctuating household count of over thirty-five-thousand-member households and generating over six million in revenue annually. revenue annually.
• Sells and promotes the Minnesota Zoo membership program while strengthening the membership to donor pipeline and enhance member engagement through supporting the zoo’s mission
• Maintain data integrity through proper data entry, serve as a knowledgeable source of CRM functionality to ensure updated constituent records and ability to recover necessary reporting from CRM and other data sources. Provides support across the Sales, Box Office and Membership team through cross-training and multifunctional support measures.

Minimum Qualifications

The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position. To ensure accurate evaluation, your resume must clearly describe your experience in the required areas. For each job, include whether it was full-time, part-time, or intermittent/on-call; how many hours per week you worked; and the month and year you started and ended.

• Customer service skills sufficient to provide complicated information and/or assistance to varied and diverse clients and guests and others in a courteous, professional, and respectful in stressful situations with deadlines.
• Computer skills using word processing, spreadsheets, database, and email applications sufficient to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, member communications, internal and external notifications, etc. in an efficient and timely manner.
• Skills in math sufficient to make change, compute account balances and amounts owed, and solve applied/practical problems requiring choice and sequence of arithmetic operations.
• Data processing and data entry with minimum errors and independency
• Ability to organize multiple tasks simultaneously and meet deadlines.
• Ability to handle difficult or complex problems and resolve customer complaints or concerns tactfully and thoroughly.
• English sufficient to speak, read, understand, and respond to spoken and written communications appropriately to questions from clients, guests, vendors, and other staff effectively and courteously.

Preferred Qualifications

• Ability to learn and possess a thorough understanding of Minnesota Zoo membership and sales programs, procedures, products and benefits.
• Ability to attend to details sufficient to achieve thoroughness and accuracy when accomplishing tasks.
• Experience working with CRM and/or POV systems.
• Experience working with Microsoft Office Suite products (Word, Excel, Outlook).
• Basic knowledge of sales and record keeping procedures.
• Demonstrated ability to maintain a work environment that respects and values differences, diversity and promotes consistent and cohesive teamwork and team-minded work environment.
• Fluent in a second language, such as Spanish, Hmong, ASL, etc.

Physical Requirements

• Ability to work flexible shifts including days, evenings, and weekends.
• Ability to learn multiple tasks.
• Ability to work and respond quickly.
• Manual dexterity sufficient to operate a computer keypad, use credit card readers, distribute materials, etc.
• Ability to stand and/or sit for long periods of time.
• Ability to move up to 20 pounds on an occasional basis.

Additional Requirements

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

It Is Policy Of The Minnesota Zoo That All Candidates Submit To a Background Check Prior To Employment. The Background Check May Consist Of The Following Components

• Conflict of Interest Review
• Criminal History Check including fingerprinting
• Education Verification
• Employment Reference / Records Check
• License / Certification Verification

Veteran’s Preference

In order to be considered an eligible candidate for Veteran's Preference, apply online and email your valid DD-214 form along with the Job ID# and Position Title by the closing date to [e-mail], or mail to Cyndee Robinson, MN Zoo, 13000 Zoo Blvd., Apple Valley, MN 55124.

For technical application assistance, please contact MMB Careers.

If you have questions please visit the page of Frequently Asked Questions or contact the Careers Help Desk at 651-259-3637 or email [e-mail].

Contact

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Cyndee Robinson at [e-mail].

About Minnesota Zoological Garden

Created by the State of Minnesota, the Minnesota Zoo opened in 1978 with a mission to connect people, animals, and the natural world to save wildlife. Cutting-edge exhibits provide exciting experiences with animals and their habitats introducing guests to species from around the globe. Education programs engage audiences at the Zoo, throughout the region, and around world. Conservation programs protect endangered species and preserve critical ecosystems.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.