Zone Team Leader - Retail Merch & Customer Ops

Ollies Bargain Outlet Holdings, Inc.; Wooster (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Rx coverage after 90 days

401K with match

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet Holdings, Inc. is seeking a Zone Team Leader to guide a store zone, supervise staff, and drive a high-performing merchandising and customer experience.

You’ll partner with store leadership to ensure execution of planograms, pricing, stock, and daily recovery while delivering friendly, efficient service. The role requires supervisory experience at a mid- to large-size retailer, flexibility to work evenings, weekends and holidays, and a positive, team-focused attitude.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute zone merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet expectations.
• Oversee stock planning and receiving to keep the sales floor properly stocked.
• Schedule staffing for unloading/processing and drive associate productivity and customer service standards.
• Supervise associates within the zone and communicate directives to ensure follow-up.
• Open/close the store as needed and perform additional responsibilities.

Skills

Team leadership

Customer service

Merchandising

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet Holdings, Inc. is seeking a Zone Team Leader to guide a store zone, supervise staff, and drive a high-performing merchandising and customer experience.

You’ll partner with store leadership to ensure execution of planograms, pricing, stock, and daily recovery while delivering friendly, efficient service. The role requires supervisory experience at a mid- to large-size retailer, flexibility to work evenings, weekends and holidays, and a positive, team-focused attitude.