Zone Team Leader - Retail & Customer Experience

Ollie's Bargain Outlet, Inc.; Shawnee (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Career growth

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, drive merchandising and customer service, and act as a keyholder.

You will lead a team focused on merchandising and selling merchandise while ensuring an exceptional associate and customer experience. You will oversee staffing, scheduling, stocking, and adherence to store standards, coordinating with teams to maintain a high level of customer service and daily operations.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience in a mid- to large-size retailer.
• Flexible schedule to work evenings, weekends and holidays.
• Positive attitude and a team player who interacts well with customers and associates.

Responsibilities

• Execute procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, seasonal planning, inventory processes, and company programs meet expectations.
• Oversee merchandise planning, receiving, and stocking on the sales floor.
• Coordinate scheduling and staffing to unload and move merchandise while driving productivity and service standards.
• Supervise associates within the zone and communicate directives to ensure follow-up.
• Open and close the store as needed and perform additional duties as assigned.

Skills

Team leadership

Customer service

Merchandising

Store operations

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, drive merchandising and customer service, and act as a keyholder.

You will lead a team focused on merchandising and selling merchandise while ensuring an exceptional associate and customer experience. You will oversee staffing, scheduling, stocking, and adherence to store standards, coordinating with teams to maintain a high level of customer service and daily operations.