Zone Team Leader: Drive Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Rockford (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

20% Associate discount on all Ollie’s"

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, supervise associates, and ensure top customer service and merchandising standards. The role includes opening/closing the store and managing zone operations to meet daily objectives.

The position requires a HS diploma and 1–2 years of supervisory experience in retail, with flexible scheduling for evenings, weekends, and holidays. Join a team-focused retailer valuing growth and effectiveness.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, supervise associates, and ensure top customer service and merchandising standards. The role includes opening/closing the store and managing zone operations to meet daily objectives.

The position requires a HS diploma and 1–2 years of supervisory experience in retail, with flexible scheduling for evenings, weekends, and holidays. Join a team-focused retailer valuing growth and effectiveness.