Zone Staffer Lead – Outdoor Gear & WOW Service

Sports Basement; San Jose (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Health, dental, and vision coverage

Profit-sharing bonus pool

40% off our prices for life

Fully stocked kitchen with free meals

Free flight for hours worked per year

Free skiing, camping, and biking trips

Free rental gear

401(k) plan

Company ESOP retirement program

Job summary

Sports Basement in San Jose is seeking a Staffer to work on the sales floor, supporting daily zone/department operations under the Lead and Management team. You will ensure tasks are completed, delegate roles, and help deliver the brand experience with a positive, engaging presence.

The role emphasizes delivering WOW customer service, lifting and moving as needed, and contributing to team morale while growing into leadership responsibilities within a fast-paced retail environment.

Qualifications

• Previous retail or industry experience. A desire to grow into a leadership role.
• Passionate sports or outdoor enthusiast is a plus.
• Ability to create a WOW experience for every customer.
• Strong verbal and written communication with customers and staff.
• Basic computer skills.
• Flexibility and adaptability as your role day to day might change.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintain a clean and safe work environment.
• Time management skills and problem-solving skills.
• Awareness of business tools: Google Docs, Shopify, POS systems, Lightspeed, and Fiori.

Responsibilities

• Lead and manage day-to-day operations in your zone/department on the sales floor.
• Delegate tasks and keep daily task lists on track.
• Provide WOW customer service and model Sports Basement values.
• Collaborate with Lead and Management to meet department goals.
• Uplift staff morale and assist with staff development.

Skills

Retail experience

Leadership potential

WOW customer service

Verbal and written communication

Basic computer skills

Flexibility

Time management

Problem-solving

Lifting 40 pounds and physical stamina

Safety awareness

Shopify

POS systems

Google Docs

Lightspeed

Fiori

Winterstieger

Tools

Shopify

POS systems

Google Docs

Lightspeed

Fiori

Winterstieger

Job description

Sports Basement in San Jose is seeking a Staffer to work on the sales floor, supporting daily zone/department operations under the Lead and Management team. You will ensure tasks are completed, delegate roles, and help deliver the brand experience with a positive, engaging presence.

The role emphasizes delivering WOW customer service, lifting and moving as needed, and contributing to team morale while growing into leadership responsibilities within a fast-paced retail environment.