Outdoor Gear Zone Leader — Retail Customer Experience

Sports Basement; Campbell (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Profit-sharing bonus pool

40% off gear for life (after hours)

Free meals on-site

401(k) plan

ESOP retirement program

Job summary

Sports Basement is hiring in Campbell, CA for a Staffer to own a store zone/department on the sales floor, delivering WOW customer service and leading by example.

This role emphasizes day-to-day operations, delegating tasks, and upholding the Sports Basement brand while engaging customers with outdoor gear knowledge and enthusiasm. Seasonal, part-time and full-time openings across footwear, apparel, and team sports.

Qualifications

• Retail or industry experience desired; leadership aspiration.
• Able to deliver WOW experiences for customers.
• Strong verbal and written communication with customers and staff.

Responsibilities

• Lead and motivate zone/department staff, with minimal supervision.
• Manage daily task lists, delegate roles, and track projects.
• Provide WOW customer service and model Sports Basement values.
• Maintain department cleanliness, displays, and organization.
• Communicate clearly in writing and verbally with the team.

Skills

Customer service orientation

Leadership potential

Strong communication

Team collaboration

Tools

Google Docs

Shopify

POS systems

Winterstieger

Sales Saver

Lightspeed

Fiori

Job description

Sports Basement is hiring in Campbell, CA for a Staffer to own a store zone/department on the sales floor, delivering WOW customer service and leading by example.

This role emphasizes day-to-day operations, delegating tasks, and upholding the Sports Basement brand while engaging customers with outdoor gear knowledge and enthusiasm. Seasonal, part-time and full-time openings across footwear, apparel, and team sports.