Senior Staffer, Outdoor Gear & Customer Champion

Sports Basement; Novato (CA); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Health insurance

Profit-sharing bonus pool

40% off products for life

Free breakfast, lunch, or dinner

Free flight for every year-equivalent

Free ski/camp/bike trips

Free rental gear

40% reimbursement on sports activities

401(k)

ESOP retirement program

Job summary

Sports Basement in Novato, CA is hiring for a staffer to join our sales floor in a zone/department. You will lead with little supervision, maintain brand standards, and support the management team in daily tasks and projects while delivering WOW customer service.

Ideal candidates have retail experience, a passion for sports or outdoor activities, strong communication skills, and the ability to lift 40 pounds and stand for long shifts. Flexible schedule across weekdays, weekends, and holidays.

Qualifications

• Previous retail or industry experience. A desire to grow into a leadership role.
• Passionate sports or outdoor enthusiast is a plus.
• Ability to create a WOW experience for every customer.
• Strong verbal and written communication with customers and staff.
• Basic computer skills
• Flexibility and adaptability as your role day to day might change.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintain a clean and safe work environment
• Time management skills and problem-solving skills
• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).
• Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

Responsibilities

• A Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their leadership skills.
• You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met.
• You are a positive leader who contributes to the overall morale of the store, and you continuously work to uplift staff in their zone.
• You assist with the day-to-day management of the zone/department by ensuring daily task lists are completed, delegating roles to staffers in their zone/department, and following through on projects.
• You provide WOW customer service and are a role model for fellow staffers.
• You understand what makes Sports Basement awesome and unique.
• You typically do not have staff to oversee, but will step up as needed to ensure the work gets done, and will work primarily on the sales floor in their assigned zone/department.
• From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.

Job description

Sports Basement in Novato, CA is hiring for a staffer to join our sales floor in a zone/department. You will lead with little supervision, maintain brand standards, and support the management team in daily tasks and projects while delivering WOW customer service.

Ideal candidates have retail experience, a passion for sports or outdoor activities, strong communication skills, and the ability to lift 40 pounds and stand for long shifts. Flexible schedule across weekdays, weekends, and holidays.