Zone Operations Lead — Field Resource Strategy & Coaching

Siemens Healthineers AG; Cary (NC); Presencial; USD 71.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Life Insurance

Disability Insurance

Paid Parking/Public Transportation

Paid Time Off

Paid Sick Time

Descripción de la vacante

Siemens Healthineers AG is seeking a Zone Operations Lead in Cary, NC to drive end-to-end planning for field resource deployment and develop training programs for Customer Service Coordinators. The role emphasizes coaching, performance feedback, and cross-team collaboration to ensure consistent processes and strong customer outcomes.

You will lead data-driven improvements, manage workload with Workforce Management, and demonstrate leadership in a fast-paced environment.

Formación

• Minimum of 2-5 years of experience in a customer related role in a fast-paced environment.
• Translate expert knowledge to non- experts and tailor messages to the needs of target groups.
• Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels.
• Has a realistic perspective on individual skills and competencies.
• Is an enthusiast for observing others to improve and develop.
• Proficient in Microsoft functions, Excel is a MUST
• Some Data Analytics knowledge
• Strong communication skills

Responsabilidades

• Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
• Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
• Ability to understand the situational leadership model and apply appropriately.
• Ability to proxy for managers in business processes and RSM interactions.
• Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
• Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.

Conocimientos

Excel

Data Analytics

Strong communication

Presentation skills

Leadership potential

People management

Change management

LLM understanding

Herramientas

Microsoft Office

Descripción del empleo

Siemens Healthineers AG is seeking a Zone Operations Lead in Cary, NC to drive end-to-end planning for field resource deployment and develop training programs for Customer Service Coordinators. The role emphasizes coaching, performance feedback, and cross-team collaboration to ensure consistent processes and strong customer outcomes.

You will lead data-driven improvements, manage workload with Workforce Management, and demonstrate leadership in a fast-paced environment.