Healthcare Zone Operations Leader (Northeast)

Siemens Healthineers AG; United States; Hybrid; USD 71,000 - 98,000; Full time

Job summary

Siemens Healthineers Zone Operations Lead in the Northeast is a hybrid full-time role. You will support end-to-end planning for field resource allocation in a fast-changing environment and develop training programs to raise the skills of Customer Service Coordinators.

You will balance staffing warrants with workload, apply data-informed decision making, drive process improvements, and partner with CCC peers to ensure consistent practices.

Qualifications

• 2-5 years in a customer-related role in a fast-paced setting.
• Ability to translate expert knowledge to non-experts and tailor messages.
• Strong quantitative and qualitative reasoning for decision making.
• Excellent presentation and communication skills.
• Experience leading or guiding teams is a plus.

Responsibilities

• Support E2E planning for allocation and deployment of field resources.
• Develop training programs to raise the skill set of Customer Service Coordinators.
• Perform CCC-Ops staffing warrants and redistribute workload with Workforce Management.
• Apply situational leadership and proxy for managers as needed.
• Analyze data to describe, summarize, and evaluate performance and opportunities for improvement.

Skills

Customer service

Communication

Excel

Data analytics

Team leadership

Coaching

Problem solving

Tools

Excel

Job description

Siemens Healthineers Zone Operations Lead in the Northeast is a hybrid full-time role. You will support end-to-end planning for field resource allocation in a fast-changing environment and develop training programs to raise the skills of Customer Service Coordinators.

You will balance staffing warrants with workload, apply data-informed decision making, drive process improvements, and partner with CCC peers to ensure consistent practices.