Zone Enrollment & Onboarding Specialist

Chubb Benefits; Columbia (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Disability insurance

Life insurance

Job summary

Chubb Benefits seeks a Zone Enrollment Consultant to support the US Sales team and partners with enrollment solutions. You will ensure accurate case setup, data integrity, and timely issue resolution across internal and external stakeholders for client onboarding or management.

You will audit cases, map data feeds, troubleshoot platform issues, and help scale enrollment workflows while supporting compliance and process improvements. Experience in insurance operations is essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in insurance operations, enrollment administration, benefits administration, or a related role.
• Experience working with enrollment platforms, CRM systems, or policy administration systems.
• Strong attention to detail and data accuracy.
• Excellent communication and coordination skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office or similar productivity tools.

Responsibilities

• Ensure third-party enrollment system is configured correctly.
• Package build specs and consult client resources on data feeds and plan builds.
• Audit each case with client resources to ensure correct products and optimal experience.
• Ensure data feeds are established correctly and mapped to internal standards.
• Monitor enrollment activity, data integrity, and system performance.
• Troubleshoot platform issues, defects, and user access problems.
• Collaborate with IT, operations, underwriting, claims, compliance, and vendors on enrollment issues.
• Support onboarding and training for internal users, brokers, and stakeholders (e.g., Employee Navigator).
• Review case-level enrollment data for accuracy and timeliness.
• Document case enrollment processes, workflows, and resolution steps.
• Track service requests, incidents, and platform-related metrics.
• Support compliance with policies and regulatory requirements.
• Identify opportunities to improve enrollment efficiency and user experience.
• Consult and support virtual enrollment opportunities (co-browse and telephonic).
• Includes new and reservice opportunities and pre-enrollment communication strategy.
• Leverage pre-enrollment tools to drive participation in partnership with PCA.
• Coordinate with home office departments to adhere to timelines.

Skills

Communication skills

Coordination skills

Attention to detail

Multi-tasking

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent work experience

Tools

CRM systems

Policy administration systems

SQL basics

Job description

Chubb Benefits seeks a Zone Enrollment Consultant to support the US Sales team and partners with enrollment solutions. You will ensure accurate case setup, data integrity, and timely issue resolution across internal and external stakeholders for client onboarding or management.

You will audit cases, map data feeds, troubleshoot platform issues, and help scale enrollment workflows while supporting compliance and process improvements. Experience in insurance operations is essential.