Senior CS Manager — AI-Driven ROI & Expansion

CloudZero; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

CloudZero is seeking a Senior Customer Success Manager to own the customer journey from onboarding through renewal, driving adoption, retention, and expansion across our SaaS platform. You’ll collaborate with Sales, TAMs, Support, and Product to deliver measurable ROI while ensuring a world-class customer experience.

You will partner with your TAM, manage 30–50 accounts, and advocate for customers across time zones.

Qualifications

• 5+ years in customer-facing SaaS roles.
• Proven renewals and expansion experience.
• Experience negotiating contracts.
• Familiarity with AI in business outcomes.
• Strong cross-functional collaboration.

Responsibilities

• Own the customer journey from onboarding to renewal and expansion.
• Build relationships with C-suite and other stakeholders.
• Collaborate on success plans and executive reviews.
• Forecast health and revenue in Salesforce.
• Drive adoption and retention to maximize net revenue retention.
• Identify expansion opportunities and coordinate with RevOps.

Skills

Customer relationships

Quota attainment

Executive relationship mgmt

Tools

Salesforce

Job description

CloudZero is seeking a Senior Customer Success Manager to own the customer journey from onboarding through renewal, driving adoption, retention, and expansion across our SaaS platform. You’ll collaborate with Sales, TAMs, Support, and Product to deliver measurable ROI while ensuring a world-class customer experience.

You will partner with your TAM, manage 30–50 accounts, and advocate for customers across time zones.