Unit Clerk (NCS) - Mayor's Office of Employment Development

City of Baltimore, Department of Planning; Chicago (IL); On-site; USD 21,000 - 40,000; Full time

Job summary

City of Baltimore is seeking a YouthWorks Support Specialist to provide front-line service delivery and assist with youth and worksite coordination for 500-700 youth across 30-50 worksites.

Under MOED procedures, you will answer calls, process timesheets, assist with registrations, coordinate events, and help ensure safe, compliant work environments while maintaining accurate data and records.

Qualifications

• High school diploma or GED.
• 1 year customer service experience.
• 3 years in human services with youth programs.
• Equivalency notes: equivalent education and experience accepted.

Responsibilities

• Answer, screen, and direct calls to the appropriate person or unit.
• Commute to worksite partner locations to conduct site visits and ensure safety/compliance.
• Assist youth & worksites with YW applications.
• Assist with registration sessions, community events, etc.

Skills

Customer service

Data entry

Time management

Communication

Education

High school diploma or GED

Tools

MS Office

Google Suite

Zoom

Microsoft Teams

Job description

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $15.00-$28.80 Hourly Starting Pay: $19.00 Hourly

Job Summary

This is a service delivery position where work duties involve direct support of a YouthWorks unit comprised of approximately 30-50 worksites employing 500-700 youth. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under the supervision of an MOED administrative superior.

Essential Functions

• Answer, screen, and direct calls to the appropriate person or unit
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
• Assist youth & worksites with/ YW application
• Assist with registration sessions, community events, etc.
• Complete end-of-summer worksite activity review forms for assigned worksites.
• Communicate YouthWorks policies and procedures to youth participants, worksites, and other stakeholders.
• Process and approve timesheet records for youth participants.
• Organize, file, and scan documents to worksite folders and the YouthWorks system.
• Ensure youth participant E-folders meet audit guidelines.
• Ensure accurate data entry and filing.
• Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
• Distribute MTA Charm Cards, pay cards, and/or checks to youth participants.
• Perform quality review of 75 records daily.
• Maintain accurate daily work logs.
• Run worksite and youth reports daily.
• Assist with assigning youth to worksites.
• Confirm and verify hours worked for youth participants.
• Process and submit youth participant timesheets.
• Investigate, document, and resolve payroll issues.
• Investigate, document, and resolve all youth and worksite concerns and issues.
• Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff.
• Assist with coordination and facilitation of YW program events (YouthWorks sessions, drop-off appointments, etc.).
• Operate office equipment (i.e., multi-line telephone system, copiers, scanner, and laptop/desktop computer).
• Inventory office supplies and materials for the unit.
• Assist with the setup and breakdown of materials and equipment.
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
• Perform other related work assignments as directed.

Minimum Qualifications

• Education: High school diploma or GED equivalency.
• Experience: At least 1 year of customer service experience.
• Three years of experience working in the human services field with youth programs.
• OR Equivalency Notes: Have an equivalent combination of education and experience.
• Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE. NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

• Ability to review and process a large volume of data to meet or exceed daily quota.
• Ability to work in a fast-paced environment.
• Solid ability to operate Microsoft Office software and Google Suite, Proficiency in virtual communications platforms (ie, Zoom, Google Meets, and Microsoft Teams, etc.)
• Detailed oriented
• Solid data entry ability
• Solid time management skills to effectively manage multiple priorities.
• Solid verbal and written communication skills.
• Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality.
• Solid skills to quickly evaluate service delivery issues and identify resolution.

Additional Information

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER. In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at [phone], 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment