Youth Services Operations Coordinator

BAKERRIPLEY; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

HGCY is seeking a Service Coordinator in Houston to support daily program operations for Youth Services and Workforce Solutions. You will review Smartsheet data, contact youth referrals within one business day, and track enrollments, trainings, and work experience applications, ensuring timely follow-up.

The role also covers administrative duties, meeting scheduling, procurement, event logistics, and ongoing coordination with schools, providers, and community partners to keep programs running

Responsibilities

• Conduct daily review of the Workforce Solutions Financial Services Youth Services Smartsheet and initiate contact with assigned youth referrals within one (1) business day.
• Monitor and respond to Board referral requests and ensure timely follow-up with referred youth participants.
• Assist with tracking youth enrollments, training referrals, Paid Work Experience (PWE) applications, Summer Jobs applications, and other special projects as assigned.
• Support management with scheduling interviews, coordinating meetings, facilitating team communications, and maintaining operational task tracking.
• Monitor the HGCY shared inbox daily and ensure responses are provided within one (1) business day.
• Provide administrative and operational support to HGCY leadership and program management, including scheduling meetings, maintaining calendars, preparing materials, and documenting notes and action items.
• Assist with procurement requests, inventory tracking, event logistics, and administrative processes as needed.
• Coordinate internal workflow activities to improve efficiency, accountability, and program operations.
• Serve as a point of contact for participant inquiries and provide timely assistance regarding program services, orientation schedules, and referral processes.
• Ensure participants receive appropriate information regarding available services and next steps in the enrollment process.
• Monitor FACS office actions and system-generated issues impacting participant services and program operations.
• Maintain accurate electronic records and support document management processes within PandaDoc and other approved systems.
• Assist with outreach campaigns, informational sessions, hiring events, recruitment initiatives, and community engagement activities.
• Coordinate participant registration for orientations, workshops, career exploration activities, enrollment events, and special initiatives.
• Maintain outreach tracking logs, referral source reports, and participant engagement records.
• Support communication and coordination with schools, training providers, employers, community organizations, and workforce partners.

Job description

HGCY is seeking a Service Coordinator in Houston to support daily program operations for Youth Services and Workforce Solutions. You will review Smartsheet data, contact youth referrals within one business day, and track enrollments, trainings, and work experience applications, ensuring timely follow-up.

The role also covers administrative duties, meeting scheduling, procurement, event logistics, and ongoing coordination with schools, providers, and community partners to keep programs running