Service Coordinator (2430)

Bakerripley; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

BakerRipley in Houston, TX seeks a HGCY Service Coordinator to support daily operations, administrative tasks, and outreach activities. You will manage referrals, coordinate meetings, and track enrollments and project workloads within the Workforce Solutions Youth Services framework.

You will liaise with program leaders, schools, and community partners to ensure timely information delivery, accurate record keeping, and effective service delivery for participating youth.

Qualifications

• High School diploma or GED required.
• Experience in administrative support or office coordination is a plus.

Responsibilities

• Conduct daily review of referrals and initiate contact within 1 business day.
• Monitor and respond to board referral requests and follow up with youth participants.
• Track enrollments, training referrals, and program applications.
• Provide scheduling, meeting coordination, and maintain task tracking.
• Manage inbox and respond within 1 business day.

Education

High School / GED

Job description

Job Details
Job Location: 105 - BakerRipley Central - Houston, TX 77011
Position Type: Full-Time
Education Level: High School/ GED
Travel Percentage: Minimal Local Travel (up to 10%)
Job Category: Community Development & Family Services

HGCY Service Coordinator - Proposed Duties and Responsibilities

HGCY Daily Operational Execution

• Conduct daily review of the Workforce Solutions Financial Services (WFS) Youth Services Smartsheet and initiate contact with assigned youth referrals within one (1) business day.
• Monitor and respond to Board referral requests and ensure timely follow-up with referred youth participants.
• Assist with tracking youth enrollments, training referrals, Paid Work Experience (PWE) applications, Summer Jobs applications, and other special projects as assigned.
• Support management with scheduling interviews, coordinating meetings, facilitating team communications, and maintaining operational task tracking.
• Monitor the HGCY shared inbox daily and ensure responses are provided within one (1) business day.

Administrative & Management Support

• Provide administrative and operational support to HGCY leadership and program management.
• Schedule meetings, maintain program calendars, prepare meeting materials, and document meeting notes and action items.
• Assist with procurement requests, inventory tracking, event logistics, and administrative processes as needed.
• Support special projects, monitoring reviews, audits, contract deliverables, and program initiatives as assigned.
• Coordinate internal workflow activities to improve efficiency, accountability, and program operations.
• Serve as a point of contact for participant inquiries and provide timely assistance regarding program services, orientation schedules, and referral processes.
• Ensure participants receive appropriate information regarding available services and next steps in the enrollment process.
• Monitor FACS office actions and system-generated issues impacting participant services and program operations.
• Maintain accurate electronic records and support document management processes within PandaDoc and other approved systems..

Recruitment & Outreach Support

• Assist with outreach campaigns, informational sessions, hiring events, recruitment initiatives, and community engagement activities.
• Coordinate participant registration for orientations, workshops, career exploration activities, enrollment events, and special initiatives.
• Maintain outreach tracking logs, referral source reports, and participant engagement records.
• Support communication and coordination with schools, training providers, employers, community organizations, and workforce partners.