Service Coordinator ( Program Team) (2029)

Bakerripley; Texas City (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Bakerripley seeks a Service Coordinator in Texas City to ensure a supportive experience for customers at the Workforce Solutions career office. This full-time position involves assisting customers with resources and job technology while maintaining an organized environment.

The ideal candidate will have a high school diploma, experience in customer service, and strong communication skills. Responsibilities include customer greetings, resource room assistance, and event setup. Join Bakerripley and help facilitate workforce development in your community.

Qualifications

• 1 year of experience in customer service or administrative support.
• Familiarity with computers and office equipment.
• Ability to effectively communicate with diverse populations.

Responsibilities

• Greet and direct customers, assisting with navigation.
• Provide resource room support, helping with technology.
• Document customer interactions for data compliance.
• Assist with event logistics and setups as needed.

Skills

Customer service

Problem-solving

Interpersonal skills

Multitasking

Education

High school diploma or GED

Associate degree preferred

Tools

WorkInTexas.com

Common web-based applications

Job description

Job Details

Job Location: 650 - Texas City - Texas City, TX 77591

Position Type: Full‑Time

Education Level: High School / GED

Travel Percentage: Minimal Local Travel (up to 10%)

Job Category: Community Development & Family Services

Position Summary

The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned within the resource area, the Service Coordinator helps customers navigate available services, use self‑service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands‑on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check‑in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self‑service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in‑office events, orientations, or hiring fairs as needed.

Preferred Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
• Familiarity with computers, common web‑based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem‑solving, multitasking, and interpersonal skills.