Youth Services Case Manager — Trauma-Informed & Empowering

Covenant House International; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Vacation & Holidays

Job summary

Covenant House New York is seeking a proactive Rights of Passage (ROP) Case Manager to support 10-20 young people aged 16-21 living in a Bronx site. You will develop individual service plans, coordinate services, provide counseling, advocacy, and monitor progress within a dedicated multidisciplinary team.

The role requires strong group leadership, resilience, and trauma-informed approaches, with willingness to work evenings, weekends, and holidays.

Qualifications

• High School or GED required with one year of residential youth experience preferred.
• Experience with resiliency, strength-based youth development, and trauma-informed care.
• Ability to manage multiple projects and take initiative in a team setting.

Responsibilities

• Provide integrated counseling and case management to engage youth and promote wellness, housing stability, and service-plan goals.
• Develop and monitor an individual service plan with youth and coordinate services with internal/external partners.
• Meet with youth regularly to track progress toward ISP goals and adjust plans as needed.
• Advocate for youth with external service providers and collateral services.
• Maintain confidential records, charts, and logs; ensure regulatory compliance and proper documentation.
• De-escalate crises and respond to emergencies following agency protocol.

Skills

Group facilitation

Trauma-informed care

Multitasking

Verbal & written communication

Education

High School or GED required

Job description

Covenant House New York is seeking a proactive Rights of Passage (ROP) Case Manager to support 10-20 young people aged 16-21 living in a Bronx site. You will develop individual service plans, coordinate services, provide counseling, advocacy, and monitor progress within a dedicated multidisciplinary team.

The role requires strong group leadership, resilience, and trauma-informed approaches, with willingness to work evenings, weekends, and holidays.