Case Manager (ROP)

Covenant House New York; New York (NY); On-site; USD 54,214,000 - 73,349,000; Full time

Benefits offered by this job

Medical

Vision

Life & Supplemental Life Insurance

Short-term and Long-term disability

PTO: 3 weeks vacation, 10 holidays, 13

Sick days

Birthday days off

403b with employer contribution

Job summary

Covenant House New York is seeking a Rights of Passage Case Manager to provide supportive services to 10–20 youth aged 16–21 at a Bronx ROP site. You will develop individual service plans, coordinate services, conduct counseling, and advocate for youth across partners.

Reporting to the Case Manager Coordinator, you’ll join a dedicated team of staff and residents, with duties including documentation, service coordination, and monitoring progress toward goals within a trauma-informed framework.

Qualifications

• Bachelor’s degree preferred or HS diploma with relevant experience.
• Strong group facilitation skills and ability to collaborate across departments.
• Trauma-informed approach when working with youth and diverse populations.
• Ability to manage multiple projects and meet deadlines.
• Excellent verbal and written communication; upbeat, respectful demeanor.

Responsibilities

• Provides integrated counseling and case management services to engage youth and promote goal achievement.
• Collaborates with youth to create an Individual Service Plan (ISP) and coordinates services.
• Meets with youth regularly to review progress toward ISP goals.
• Advocates for youth with external providers and collateral services.
• Maintains confidential records and ensures regulatory compliance.
• De-escalates crises and responds to emergencies per agency protocol.

Skills

Group facilitation

Trauma-informed care

Multi-tasking

Verbal & written communication

Youth development

Flexibility with schedule

Education

Bachelor’s degree preferred

High School or GED

Job description

About this position

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Rights of Passage (ROP) Case Manager provides supportive services to 10-20 young people aged 16-21 living in a ROP site in the Bronx. Reporting to the Case Manager Coordinator of the ROP site, the Case Manager is an energetic, creative, and diligent member of a team that includes resident advisors (who also have cooking responsibilities) and a cadre of specialty staff, including employment/education specialists, housing specialists, youth development staff, and mental health staff. The Case Manager will provide comprehensive case management services to the youth who are on their caseload, including the creation of an individual service plan, coordination of services, individual counseling, advocacy, and monitoring of the youth’s efforts and challenges in completing goals and celebrating goal achievement.

What you'll do

• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability, and ongoing accomplishment of service plan goals.
• Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youth’s progress and stated goals.
• Meets with youth regularly to determine progress with goals identified in the ISP.
• Advocates on behalf of youth with outside service providers and other collateral services.
• Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from individual and group interventions and with collateral services.
• Ensures that youths’ files are compliant with all regulatory and other requirements.
• De-escalates crises; attends to emergencies following agency protocol, as needed.

Qualifications

• If no Bachelor's degree is required, High School or GED is required, with one (1) year of experience in a residential setting working with adolescents preferred.
• Strong skills in leading groups, taking the lead in collaborating with internal and external departments
• Demonstrated knowledge of and experience working directly with young people through approaches emphasizing resiliency, strength-based youth development, and trauma-informed care required.
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.
• Excellent verbal, written, and problem-solving abilities and an upbeat demeanor are required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Experience working with diverse groups is required.
• Overall flexibility in work schedule required, including weekends, evenings, and holidays if needed.
• Experience utilizing evidence-based and other social service models preferred.
• Dedicated to the mission of Covenant House.

Covenant House New York offers a rich package of benefits, including but not limited to:

• Medical
• Vision
• Life & Supplemental Life Insurance
• Short-term and Long-term disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Rights of Passage (ROP) Case Manager provides supportive services to 10-20 young people aged 16-21 living in a ROP site in the Bronx. Reporting to the Case Manager Coordinator of the ROP site, the Case Manager is an energetic, creative, and diligent member of a team that includes resident advisors (who also have cooking responsibilities) and a cadre of specialty staff, including employment/education specialists, housing specialists, youth development staff, and mental health staff. The Case Manager will provide comprehensive case management services to the youth who are on their caseload, including the creation of an individual service plan, coordination of services, individual counseling, advocacy, and monitoring of the youth’s efforts and challenges in completing goals and celebrating goal achievement.

What you'll do

• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability, and ongoing accomplishment of service plan goals.
• Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youth’s progress and stated goals.
• Meets with youth regularly to determine progress with goals identified in the ISP.
• Advocates on behalf of youth with outside service providers and other collateral services.
• Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from individual and group interventions and with collateral services.
• Ensures that youths’ files are compliant with all regulatory and other requirements.
• Completes incident reports per agency policies.
• De-escalates crises; attends to emergencies following agency protocol, as needed.

Qualifications

• Bachelor’s degree preferred.
• If no Bachelor's degree is required, High School or GED is required, with one (1) year of experience in a residential setting working with adolescents preferred.
• Strong skills in leading groups, taking the lead in collaborating with internal and external departments
• Demonstrated knowledge of and experience working directly with young people through approaches emphasizing resiliency, strength-based youth development, and trauma-informed care required.
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.
• Excellent verbal, written, and problem-solving abilities and an upbeat demeanor are required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Experience working with diverse groups is required.
• Overall flexibility in work schedule required, including weekends, evenings, and holidays if needed.
• Experience utilizing evidence-based and other social service models preferred.
• Dedicated to the mission of Covenant House.

Benefits

Covenant House New York offers a rich package of benefits, including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short-term and Long-term disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months

The pay range for this role is:

22.24 - 22.24 USD per hour(ASJ)

Salary Information

$22.24 - $22.24Hourly Wage