Youth Programs Unit Supervisor – Lead & Develop Teams

City of Baltimore, Department of Planning; Chicago (IL); On-site; USD 21,000 - 40,000; Full time

Job summary

The City of Baltimore is seeking a Customer Service Supervisor to manage unit staff across 60–100 worksites serving 700–1,000 youth, ensuring compliance with policies. The role includes identifying work opportunities, approving YouthWorks applications, and coordinating program events.

Qualifications include a high school diploma or GED, at least 3 years in human services with youth programs, and supervisory and customer service experience.

Qualifications

• High school diploma or GED required.
• 3+ years in human services with youth programs.
• 3+ years of supervisory experience and customer service background.

Responsibilities

• Manage and supervise unit staff, ensuring policy adherence.
• Lead trainings, meetings, and coaching for staff.
• Identify and recruit youth work opportunities for virtual and in-person sites.
• Review worksite applications, work plans and job descriptions.
• Assist youth with YouthWorks applications and coordinate site visits.
• Oversee timesheets and payroll processing and resolve issues.
• Communicate YouthWorks program information to stakeholders.

Skills

Customer service

Youth programs

Staff supervision

MS Office

Virtual meetings

Communication

Education

High school diploma or GED

Tools

MS Teams

Zoom

Job description

The City of Baltimore is seeking a Customer Service Supervisor to manage unit staff across 60–100 worksites serving 700–1,000 youth, ensuring compliance with policies. The role includes identifying work opportunities, approving YouthWorks applications, and coordinating program events.

Qualifications include a high school diploma or GED, at least 3 years in human services with youth programs, and supervisory and customer service experience.